IT Brief New Zealand - Technology news for CIOs & IT decision-makers
New Zealand

Generation Z Stories - Page 9

Kiwi Stories

Generation Z stories

Global Stories

Generation Z stories

Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
Technology helps bridge generational gaps in workplace learning
Education, Learning & Training

Technology helps bridge generational gaps in workplace learning

Most L&D professionals find engaging Baby Boomers hardest in multi-generational workforces, with tech seen as key to personalised learning solutions, LearnUpon finds.

By Shannon Williams • 3 min read • Thu, 15th May 2025
Career growth, flexibility & upskilling top 2025 work trends
Unified Communications

Career growth, flexibility & upskilling top 2025 work trends

people2people report reveals a slowing job market, rising competition, and shifting employee priorities focused on career growth and flexibility across generations.

By Shannon Williams • 5 min read • Tue, 13th May 2025
Exclusive: Workforce skills gap hits critical point in ANZ
Identity and Access Management

Exclusive: Workforce skills gap hits critical point in ANZ

Australia and New Zealand face a critical skills shortage as demand for managerial and professional roles surges, experts warn. Upskilling is urgent.

By Melania Watson • 6 min read • Thu, 1st May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Generation Z challenges brands with digital preferences
Customer Experience

Generation Z challenges brands with digital preferences

A recent TP Business Insights report reveals Generation Z is the toughest customer demographic to support, influenced by their unique online communication styles.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025

Stories from Other Regions

Generation Z stories

Australian brands at serious risk of being crushed by global eCommerce giants, expert warns
Marketing Technologies

Australian brands at serious risk of being crushed by global eCommerce giants, expert warns

Australian brands risk being crushed by global eCommerce giants as local e-tailers lag in digital maturity amid booming online sales in 2024.

By Teresa Sperti • 6 min read • Wed, 2nd Jul 2025
Australian survey reveals risky passwords & distrust of AI
Phishing

Australian survey reveals risky passwords & distrust of AI

A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.

By Melvin Hipolito • 4 min read • Thu, 26th Jun 2025
Australian firms face challenge of managing generational divides
Digital Transformation

Australian firms face challenge of managing generational divides

Nearly all Australian employers face challenges managing generational divides, with 29% citing varied tech skills as the top issue in multigenerational teams.

By Shannon Williams • 3 min read • Tue, 24th Jun 2025
Australians set to spend AUD $10.5 billion in EOFY sales
Payment Technologies

Australians set to spend AUD $10.5 billion in EOFY sales

Seventy-one per cent of Australians plan to shop in EOFY sales, with spending expected to hit AUD $10.5 billion amid rising cost-of-living pressures.

By Jed Nykolle Harme • 3 min read • Fri, 6th Jun 2025
Half of British adults would trust AI for legal contracts
Risk & Compliance

Half of British adults would trust AI for legal contracts

Half of British adults would trust AI to handle legal contracts, with 56% open to using it for interpreting terms despite potential risks highlighted by experts.

By Kaleah Salmon • 4 min read • Tue, 3rd Jun 2025
Hidden travel fees cost Aussies as banks overcharge
Fintech

Hidden travel fees cost Aussies as banks overcharge

78% of Australians face hidden bank fees abroad, with traditional banks charging up to seven times more than fintech providers like Wise.

By Kaleah Salmon • 4 min read • Fri, 30th May 2025
AI use in Australian shopping soars, with one in three onboard
Customer Experience

AI use in Australian shopping soars, with one in three onboard

One in three Australians now use AI for shopping tasks like choosing outfits and planning meals, with adoption up 45% in the past year, study finds.

By Shannon Williams • 3 min read • Fri, 23rd May 2025
Gen Z Australians turning away from credit cards for BNPL
Buy Now Pay Later

Gen Z Australians turning away from credit cards for BNPL

A new report reveals 56% of Gen Z Australians dislike credit cards, favouring debit cards and BNPL services amid rising financial stress and complexity.

By Shannon Williams • 4 min read • Thu, 24th Apr 2025
UK banking sector most trusted despite low confidence
Biometrics

UK banking sector most trusted despite low confidence

The UK banking sector ranks as the most trusted for sharing personal data, yet just 51% of consumers show confidence, revealing significant generational divides.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025
Gen Z in Australia spend more dining out as Boomers cut back
Customer Experience

Gen Z in Australia spend more dining out as Boomers cut back

Research from Square reveals younger Australians, especially Gen Z, are dining out and spending more, while older generations cut back amid cost-of-living pressures.

By Shannon Williams • 5 min read • Thu, 17th Apr 2025
AI survey reveals job fears amid workplace enthusiasm
Data Privacy

AI survey reveals job fears amid workplace enthusiasm

A new survey by Kickresume reveals a complex perspective among UK workers on AI in the workplace, with 21% facing job loss concerns despite 57% embracing AI tools.

By Shannon Williams • 4 min read • Fri, 11th Apr 2025