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Identity verification stories

Personal AI agents now contact customer service teams
Digital Transformation

Personal AI agents now contact customer service teams

Six in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Cloudera launches blueprints to move AI into production
Hybrid Cloud

Cloudera launches blueprints to move AI into production

Only 28% of enterprises have moved at least 40% of their AI pilots into production, according to Deloitte research cited by Cloudera.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
AI shopping assistants triple traffic, hitting retailers
Large Language Models

AI shopping assistants triple traffic, hitting retailers

Retailers face a fresh holiday-season test as agentic assistants surge, with Forter seeing orders from them more than triple in a month.

By Sean Mitchell • 4 min read • Last week
Address-Anchored Identity: Why Data Quality Is the Missing Link in eIDV
Risk & Compliance

Address-Anchored Identity: Why Data Quality Is the Missing Link in eIDV

Synthetic fraud is slipping past standard checks, prompting banks to use real-time address matching to tie identities to physical locations.

By Bud Walker • 4 min read • 6 days ago
Darwinium adds AI agent fraud checks across journeys
Risk & Compliance

Darwinium adds AI agent fraud checks across journeys

Fraud teams may struggle to spot AI-driven scams and agent-led abuse as Darwinium moves to assess intent across entire digital journeys.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Riskified launches AI agent identity checks for merchants
Artificial Intelligence

Riskified launches AI agent identity checks for merchants

Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Most Europeans still trust banks despite fraud fears
Cybersecurity

Most Europeans still trust banks despite fraud fears

Fraud is denting confidence only slightly, with 73% of Europeans still trusting their bank to handle money securely despite growing cyber risks.

By Sofiah Nichole Salivio • 3 min read • Last month
Meta's Muse AI agent seen in half of customer traffic
Multi-factor authentication

Meta's Muse AI agent seen in half of customer traffic

Security teams face a new attribution problem as Meta's Muse AI agent can slip into customer traffic while posing as an ordinary browser.

By Joseph Gabriel Lagonsin • 4 min read • Last week
6 Steps to Get Property Data Ready for Real Estate Technology
Customer Relationship Management

6 Steps to Get Property Data Ready for Real Estate Technology

Poor property data can distort valuations, tenant checks and investment decisions, so real estate teams need strict verification before systems use it.

By Edmund Ng • 7 min read • Last month
Visa, BILL & Billtrust pilot AI agents for invoice payments
Artificial Intelligence

Visa, BILL & Billtrust pilot AI agents for invoice payments

The trial could speed supplier payments and cut manual data entry for finance teams, while keeping buyer approval and controls intact.

By Karen Joy Bacudo • 4 min read • Last month
Zoom unveils AI governance tools for businesses users
Data Protection

Zoom unveils AI governance tools for businesses users

Businesses using Zoom will gain tighter oversight of AI-generated content and deepfake risks, as new controls target compliance and data handling.

By Mara Sugue • 3 min read • Last month
IRONSCALES names Laura Beaulieu Chief Marketing Officer
Phishing

IRONSCALES names Laura Beaulieu Chief Marketing Officer

The appointment comes as the email security company widens its pitch beyond phishing to account takeover and deepfake risks across workplace tools.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Identity verification stories

Ecommpay launches AI chatbot for small business payments
Fintech

Ecommpay launches AI chatbot for small business payments

It aims to cut support delays for merchants who lack in-house payments expertise, while escalating complex issues to human staff.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
AML rules expose small firms to privacy breach risks
Real estate

AML rules expose small firms to privacy breach risks

Thousands of Australian small businesses now face new privacy and cyber risk as anti-money laundering checks force them to store passports and licences.

By Joseph Gabriel Lagonsin • 5 min read • Last week
DXC & YEO team up on continuous bank identity checks
Biometrics

DXC & YEO team up on continuous bank identity checks

Banks face rising fraud pressure as DXC and YEO offer continuous identity checks during online sessions, beyond login, for regulated firms.

By Karen Joy Bacudo • 3 min read • 4 days ago
Patient.com adds ID.me verification to healthcare platform
Data Privacy

Patient.com adds ID.me verification to healthcare platform

The move could cut repeated intake forms and give US patients a single verified identity to share with providers across the care process.

By Mara Sugue • 4 min read • 3 days ago
InTouch Credit Union boosts authentication with IDgo
Artificial Intelligence

InTouch Credit Union boosts authentication with IDgo

The switch has cut call verification by up to 90 seconds and freed about 250 staff hours a month across 10,000 member calls.

By Sofiah Nichole Salivio • 4 min read • Last month
Onecom updates Vox with deepfake detection & transcripts
Large Language Models

Onecom updates Vox with deepfake detection & transcripts

Businesses using Onecom's Vox will now get live warnings on suspected cloned voices, plus transcription and caller verification in one platform.

By Joseph Gabriel Lagonsin • 3 min read • Last week