Intelligent automation Stories

Global Stories

Intelligent automation stories

Kellton wins AI claims platform deal for US healthcare

Fragmented healthcare claims workflows in the US are set to be replaced by a single AI platform, reducing manual processing and compliance risk.

By Sean Mitchell • 4 min read • Yesterday

Digital Transformation

Gartner urges CFOs to pilot finance AI with governance

Finance chiefs are being warned that weak controls, not poor technology, could make early AI agent pilots in accounting fail.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last week

Software-as-a-Service

SAP names Rachel Hunter ANZ Head of AI amid growing adoption

AI use in Australia and New Zealand is shifting from pilots to routine finance and marketing tasks, SAP said in a regional review.

By Mark Tarre • 4 min read • This month

Digital Transformation

Tech Mahindra opens Toronto innovation hub to boost AI

Toronto clients will gain faster access to AI skills and local delivery support as Tech Mahindra expands its Canadian footprint.

By Mark Tarre • 3 min read • This month

Software-as-a-Service

Newgen named notable vendor in Forrester archiving report

AI tools are making archived records more valuable, as Forrester's latest landscape places Newgen among 26 vendors in a mature market.

By Sean Mitchell • 4 min read • This month

Digital Transformation

NTT DATA launches AI insurance platform for carriers

Insurers could speed up claims and underwriting while keeping audit trails intact, as NTT Data targets regulated workflows with new AI tools.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

SoftTech marks 30 years in digital building systems

Its software has cut building approval times by up to 70% as authorities seek faster, more transparent planning processes.

By Joseph Gabriel Lagonsin • 3 min read • This month

DataCentre infrastructure

Emerson launches DeltaV platform for AI data centres

Rising AI workloads are forcing operators to simplify power and cooling controls as data centres race to come online faster and cut commissioning risk.

By Mark Tarre • 4 min read • This month

Malware

Australian CIOs warn AI ambition outpaces governance

Rising spend on generative and agentic AI is being hampered by weak governance, with only 17 per cent of CIOs fully confident in controls.

By Joseph Gabriel Lagonsin • 6 min read • This month

Platform-as-a-Service

Volante launches Vol360i AI to automate payments ops

Banks could cut payment failures and manual repairs as Volante rolls out AI agents aimed at lifting processing rates above 95%.

By Karen Joy Bacudo • 4 min read • This month

Customer Relationship Management

CFOs lack data trust, stalling AI adoption in finance

Most finance chiefs still lack a clear AI plan as poor data quality and governance delay automation across North American finance teams.

By Karen Joy Bacudo • 6 min read • This month

Software-as-a-Service

AccountsIQ ties up with Paraglide on AI collections

AI agents will handle invoice chases and billing queries for AccountsIQ users, aiming to cut Days Sales Outstanding and free finance teams.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Intelligent automation stories

Data Protection

Singapore agentic AI adoption rises to 51% in 2026

Most firms are still using AI to speed up staff tasks rather than redesigning workflows, even as adoption jumps to 51%.

By Sean Mitchell • 5 min read • Last week

Customer Relationship Management

SEI adds Zocks AI assistant to adviser services ecosystem

Advisers could see less admin and quicker follow-up as SEI widens its AI toolkit with software that turns client meetings into records and tasks.

By Joseph Gabriel Lagonsin • 3 min read • This month

Crypto

The new architecture of money: Stablecoins, AI and Europe's payments future

Faster transfers are exposing a gap in Europe's payments systems, where firms still struggle to link money movement with data, controls and accountability.

By Murthy Maddali • 5 min read • This month

Software-as-a-Service

KPMG India & Zoho strike digital transformation alliance

Enterprises could gain a single route to cloud modernisation, as the deal pairs consulting with software amid tighter data-residency rules and AI ambitions.

By Joseph Gabriel Lagonsin • 4 min read • This month