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IT operations management news stories

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Grasping the opportunity to rethink the metrics of a sustainable data centre
A data centre traditionally has two distinct operations teams: the Facility Operations team, and the IT Operations team. Collaboration between them is the key to defining, measuring, and delivering long-term efficiency and sustainability improvements.
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Ping Identity
LastPass teams up with Ping Identity to improve password security
LastPass has announced new integrations with Ping Identity, including PingOne and PingFederate to better serve enterprise businesses.
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Chayora receives Uptime Institute Gold Certification
Uptime Institute has awarded Chayora Tier III Gold Certification of Operation Sustainability for its utilisation of infrastructure at its Tianjin campus.
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Customer service
Advantage: Why the gold standard of customer service matters
As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.
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Artificial Intelligence
Unleashing a smarter breed of business operations with AI
More businesses than ever before are leveraging the power of AI and real-time analytics to fast-track operational efficiency at unprecedented rates.
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Top trends impacting infrastructure and operations for 2022
Gartner has highlighted the six trends that infrastructure and operations leaders must start preparing for in the next 12-18 months.
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Pluralsight extends Skills offerings for cybersecurity, IT ops and development
With the introduction of these new labs, Pluralsight Skills now offers more than 900 lab-based hands-on learning experiences for technologists looking to close skills gaps and stay ahead of the pace of change.
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AVEVA makes Operations Control available via subscription model
From IIoT architectures and cloud-driven remote edge management to multi-site supervisory control, AVEVA Operations Control software will be available via a flexible user-centric model.
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Pallas Capital advances operations with Nintex Promapp
Pallas Capital selected Nintex Promapp and deployed the process management tool in April 2021, which has resulted in the mapping of more than 100 processes, with an additional 100 processes scheduled for completion within two months.
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Data Protection
Quest Software launches solutions for operations, protection and governance
"We are excited about this new strategic direction and believe it will deliver strong value for our global customers as they further their data-centric transformation projects."
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IT operations management
ECI launches new data collection agent for FMAudit
The DCA software application collects critical meter, performance and supply-level data from multi-function print devices for FMAudit users across APAC regions.
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Gartner: Six infrastructure and ops trends for 2021
Plus, recommendations for infrastructure and operations leaders to respond to these trends and achieve optimal results in a post-pandemic environment.
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Analysts note SolarWinds’ share of IT ops management market
Ranked 1st by IDC for network management software market share – 2nd, 3rd and 4th by Gartner across ITOM performance analysis categories by revenue.
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Remote Working
Aussie company steps up to aid geographically dispersed companies
Enlighten states it has the overarching aim of helping businesses in all corners of the globe navigate the current situation through the implemention of Enlighten solutions to manage distributed workforces.
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Digital Transformation
Businesses investing in DX more than ever thanks to COVID-19
"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”
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A/NZ healthcare organisation chooses Nintex to improve operations
Nintex has announced the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) has chosen the Nintex Process Platform as part of its broader member engagement strategy.
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Malwarebytes launches cloud platform designed for SMBs
Malwarebytes launches Malwarebytes Nebula, a new cloud platform with specific enterprise features but designed for small to medium businesses.
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SolarWinds extends support for database management with new DPM offering
SolarWinds has added a Database Performance Monitor (DPM) to its IT operations management (ITOM) portfolio. This follows the acquisition of VividCortex in December 2019 by SolarWinds.
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The rise of SaaS in achieving operational excellence
SaaS helps to achieve associated behaviour changes in the business by fostering a culture of innovation, agility, with systems always-on and accessible anywhere, Enlighten says.
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Verizon rolls out new field service management solution
“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”
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Customer experience
Splunk in the wild: the ‘data to everything’ platform in action
With a platform offering that professes to ‘do everything with your data’, Splunk’s solutions come alive in its use cases and with customers who are taking the technology and using it to solve specific pain points or to extend capabilities.
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Digital Transformation
Wipro partners with Moogsoft to deliver AIOps
“The combined might of Moogsoft and Wipro will transform the economics of IT."
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Digital Transformation
Why eCommerce is driving the need for faster field operations - Zebra
Zebra announced the results of its latest vision study on the future of field operations.
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Edge Computing
Gartner’s ten 2019 trends for infrastructure and operations
As IT infrastructure and operations take an continually growing role in the IT ecosystem, Gartner highlights what to prepare for in the year ahead.