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IT service management (ITSM) Stories - Page 18

Kiwi Stories

IT service management (ITSM) stories

Your Invite: IT Service Management Forum heads to Wellington
Digital Entertainment

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014
Need headspace to think about your IT Service Strategy?
ITSMF NZ

Need headspace to think about your IT Service Strategy?

Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.

By Staff Writer • 2 min read • Wed, 17th Apr 2013
What keeps CIOs awake at night?
IT service management

What keeps CIOs awake at night?

Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.

By Staff Writer • 3 min read • Tue, 18th Sep 2012
ViFX introduces new ITSM solution to NZ market
ViFX

ViFX introduces new ITSM solution to NZ market

ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.

By Donovan Jackson • 3 min read • Mon, 3rd Sep 2012
TelstraClear upgrades IT service management
iPad

TelstraClear upgrades IT service management

TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.

By Staff Writer • 1 min read • Wed, 1st Dec 2010

Global Stories

IT service management (ITSM) stories

YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Why stakeholder collaboration is key to your cloud success
DevOps

Why stakeholder collaboration is key to your cloud success

However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.

By Tim Hope • 5 min read • Fri, 21st Apr 2017
Dependency of digital infrastructure causing major IT problems
Disaster Recovery

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015
CIOs and mobility: Stop reacting, start doing
Mobile Device Management

CIOs and mobility: Stop reacting, start doing

Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.

By Catherine Knowles • 3 min read • Wed, 7th Oct 2015
Is SIAM the white knight for IT service management?
IT service management

Is SIAM the white knight for IT service management?

Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.

By Shannon Williams • 2 min read • Fri, 11th Sep 2015
The Global Financial Crisis was bloody good for business – Ipswitch
Network Infrastructure

The Global Financial Crisis was bloody good for business – Ipswitch

Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.

By Donovan Jackson • 2 min read • Tue, 5th Mar 2013
CIO? You need to get radical, dude
Supply Chain

CIO? You need to get radical, dude

CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.

By Donovan Jackson • 3 min read • Mon, 4th Feb 2013
Unisys releases cloud-based ITSM
Unisys

Unisys releases cloud-based ITSM

Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.

By Heather Wright • 1 min read • Tue, 3rd Jul 2012
Unisys disputes Fujitsu ISO 20000 claim
Unisys

Unisys disputes Fujitsu ISO 20000 claim

Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.

By Staff Writer • 4 min read • Tue, 12th Apr 2011
Can you manage?
Inland Revenue Department

Can you manage?

IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.

By Staff Writer • 6 min read • Thu, 1st Jul 2010
Conference packs four days into two
Unified Communications

Conference packs four days into two

Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.

By Staff Writer • 3 min read • Tue, 13th Oct 2009
Service with a smile
IT service management

Service with a smile

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.

By Staff Writer • 4 min read • Wed, 1st Jul 2009