IT service management (ITSM) stories - Page 9
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
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devops
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apm
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cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Fri, 9th Oct 2015
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cloud services
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itsm
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naming conventions
Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.
CIOs and mobility: Stop reacting, start doing
Wed, 7th Oct 2015
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mdm
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byod
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cloud services
Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.
Is SIAM the white knight for IT service management?
Fri, 11th Sep 2015
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itsm
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telsyte
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siam
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
Your Invite: IT Service Management Forum heads to Wellington
Wed, 26th Mar 2014
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digital entertainment
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software development
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ict
This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.
Need headspace to think about your IT Service Strategy?
Wed, 17th Apr 2013
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itsmf nz
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itsm
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it professionals
Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.
The Global Financial Crisis was bloody good for business – Ipswitch
Tue, 5th Mar 2013
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network infrastructure
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sdn
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naas
Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.
CIO? You need to get radical, dude
Mon, 4th Feb 2013
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supply chain
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itsm
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servicenow
CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.
What keeps CIOs awake at night?
Tue, 18th Sep 2012
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itsm
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analyst report
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX introduces new ITSM solution to NZ market
Mon, 3rd Sep 2012
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vifx
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itsm
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analyst report
ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.
Unisys releases cloud-based ITSM
Tue, 3rd Jul 2012
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unisys
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itsm
Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.
Unisys disputes Fujitsu ISO 20000 claim
Tue, 12th Apr 2011
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unisys
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fujitsu
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itsm
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
TelstraClear upgrades IT service management
Wed, 1st Dec 2010
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ipad
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itsm
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ipados
TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.
Can you manage?
Thu, 1st Jul 2010
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ird
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itsm
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partners
IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.
Conference packs four days into two
Tue, 13th Oct 2009
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uc
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contact centre
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itsm
Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.
Service with a smile
Wed, 1st Jul 2009
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itsm
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it management
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incident management
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.