IT support stories
Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.
Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.
Identity-led access, faster fault finding and simpler hardware swaps are aimed at reducing workload for overstretched IT teams and MSPs.
Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.
Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.
Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.
The deal gives Río Hondo College extra ERP and application support as it seeks to ease strain on internal IT staff and improve continuity.
Growth now rests on managed IT and cyber defence as the Bromsgrove firm serves more than 400 organisations and builds AI voice agents.
Turnover jumped 40% to GBP £4.5 million as the Gloucestershire provider expanded headcount and supported users over the past year.
The hire will bolster on-site IT support for businesses across Ireland as the company expands its Northern Ireland operations.
Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.
Businesses risk sharper losses from phone scams unless staff know to verify suspicious calls using 159, as UK payment fraud hit GBP £1.28 billion.
Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.
Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.
Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.
The new tool aims to cut wasted paper and ink by stripping adverts and reformatting web pages before they reach the printer.
