IT support stories
IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.
The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.
Most users are still relying on virtual desktops, but patching confidence and rising management costs are pushing IT teams to rethink operations.
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
The industrial contractor says the move will save hours of IT work and trim future refresh bills, with 1,200 devices already deployed.
The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.
The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.
Reliable internet now spans a 2,200 square kilometre cattle and tourism property near Kings Canyon, easing staff communications and guest access.
Shared offices can now scan without a PC as PFU's new Ricoh models aim to speed up digitisation and cut setup time.
The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.
Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.
The deal broadens the IT services group's reach into deployment work and field service software, while adding a bigger UK base.
The recognition underlines a stronger culture and staff development push at the Manchester IT firm, after it lifted from Silver in three years.
Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.
The award strengthens Myriad360's standing as enterprises seek fewer suppliers for networking, security and artificial intelligence projects.
Greater spare-parts cover should cut downtime for customers after the Reading-based IT support group lifted stock by almost a third.
The controller gives AV integrators remote access and bundled timing tools, reducing hardware sprawl as customers demand ongoing support.
The Dublin-based provider is sharpening its commercial push as it targets demand for cybersecurity and AI services in a crowded market.
