IT support stories
The rollout aims to cut support calls and improve underwriting consistency as Generali scales its global platform across 27 markets.
Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.
The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.
Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.
By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.
Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.
The move will free VIVERE Group's IT staff to focus on digital transformation as the Indonesian firm avoids a costly SAP S/4HANA upgrade.
Workplace systems often falter after go-live, leaving staff with unreliable meeting rooms and higher support costs, the book says.
Australians seeking cyber security jobs face costly certification hurdles and vague entry rules, leaving employers short of qualified applicants.
IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.
The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.
Most users are still relying on virtual desktops, but patching confidence and rising management costs are pushing IT teams to rethink operations.
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
Revenue at the Dunoon IT services firm rose to GBP £3.75 million last year as sales coaching and new systems sharpened its growth plans.
Businesses running AI workloads may now keep costly GPU servers online longer, as Park Place extends third-party maintenance to 60 data centres worldwide.
The Indonesian manufacturer is delaying a costly SAP S/4HANA migration, preserving continuity for customers such as Coca-Cola and Unilever.
The expanded deal will ease pressure on Huntingdon College's small IT team as it outsources more campus network security and support.
Reliable internet now spans a 2,200 square kilometre cattle and tourism property near Kings Canyon, easing staff communications and guest access.
Shared offices can now scan without a PC as PFU's new Ricoh models aim to speed up digitisation and cut setup time.
The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.
