Kim Duncan stories
Kim Duncan writes about advancements and strategic developments in contact centre technology and partner ecosystem growth. Her stories provide insight into how organizations adopt new platforms like Genesys Cloud CX to enhance customer service and operational efficiency.
By reading Kim Duncan's work, readers can understand the evolving landscape of customer experience solutions and the importance of partnerships in driving business transformation. Her perspectives are valuable for anyone interested in technology integration and innovation within customer service operations.
Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
Genesys appoints Kim Duncan as New Zealand partner account director
Fri, 26th Aug 2022
Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.