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Knowledge Management stories

Ivalua launches IVA Studio for procurement AI automation
Software-as-a-Service

Ivalua launches IVA Studio for procurement AI automation

Procurement teams will be able to handle sourcing, invoicing and supplier risk in one interface, as Ivalua adds AI agent IVA Studio.

By Sean Mitchell • 4 min read • Last week
Sprinklr launches LLM Insights to track AI brand visibility
Customer Experience

Sprinklr launches LLM Insights to track AI brand visibility

Brands risk being misdescribed in AI answers as generative search reshapes discovery, prompting Sprinklr to add monitoring inside Insights.

By Sofiah Nichole Salivio • 4 min read • Last week
ASUS launches ExpertBook Ultra business laptop in Australia
Data Protection

ASUS launches ExpertBook Ultra business laptop in Australia

Business buyers in Australia can now get a 0.99kg 14-inch Copilot+ PC from AUD $3,399, with local AI tools and 26-hour battery life.

By Sean Mitchell • 4 min read • Last week
Stack Overflow launches beta product for AI coding agents
Software-as-a-Service

Stack Overflow launches beta product for AI coding agents

Developers using AI assistants may get a verified knowledge base to cut repeated errors, security flaws and duplicated debugging work.

By Sofiah Nichole Salivio • 4 min read • Last week
AI tax research use nearly doubles at accounting firms
Digital Transformation

AI tax research use nearly doubles at accounting firms

Routine tax workflows are shifting as 60% of US accountants now use AI weekly, with many expecting billing models to change.

By Karen Joy Bacudo • 4 min read • Last week
AI fluency: A skeptic's guide to the skill that snuck up on product teams
Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • Last week
Optiv launches AI partner portal built on Channelscaler
Software-as-a-Service

Optiv launches AI partner portal built on Channelscaler

Partners and sellers can now find incentives faster as Optiv centralises onboarding, content and programme details in one governed portal.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Custodia launches local AI device for sensitive data
Data Protection

Custodia launches local AI device for sensitive data

Sensitive data can stay off the cloud as Custodia's Sentinel gives executives and researchers a local AI appliance for private document analysis.

By Sean Mitchell • 4 min read • Last week
GoodHabitz survey finds stark gap on workplace change
Digital Transformation

GoodHabitz survey finds stark gap on workplace change

Only 45% of employees say they are involved in workplace change, despite 97% of managers claiming they include their teams.

By Sean Mitchell • 4 min read • Last week
Kodesage raises USD $6.6 million seed for AI legacy tools
Data Protection

Kodesage raises USD $6.6 million seed for AI legacy tools

The funding will help Kodesage expand in the United States and Europe as it targets banks and utilities stuck with ageing on-premise software.

By Sofiah Nichole Salivio • 4 min read • Last week
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Litera brings Foundation 365 to Microsoft 365 Copilot
Customer Relationship Management

Litera brings Foundation 365 to Microsoft 365 Copilot

Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.

By Joseph Gabriel Lagonsin • 4 min read • This month
Pinecone links Nexus to Microsoft OneLake for AI agents
Data Analytics

Pinecone links Nexus to Microsoft OneLake for AI agents

AI agents can now tap enterprise data in Microsoft OneLake with citations, as Pinecone claims lower token use and faster responses.

By Joseph Gabriel Lagonsin • 3 min read • This month
SRM leaders see better AI returns from centralised knowledge
Digital Transformation

SRM leaders see better AI returns from centralised knowledge

European firms with centralised response libraries are seeing higher AI returns, with mature SRM teams also reporting faster sales cycles and revenue growth.

By Karen Joy Bacudo • 4 min read • This month

Stories from Other Regions

Knowledge Management stories

Australia's AI boom failing to lift business performance
Software-as-a-Service

Australia's AI boom failing to lift business performance

Despite near-universal use, most Australian workers say AI saves time without delivering the business gains employers are seeking.

By Sean Mitchell • 5 min read • Last week
Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • Last week
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • Last week
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • This month