Kore.ai stories - Page 2
Four ways AI can boost contact centre agent performance and improve customer service
Fri, 2nd Aug 2024
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As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Tue, 25th Jun 2024
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omnichannel
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Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.
Kore.ai named leader in Forrester Wave for conversational AI
Tue, 21st May 2024
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omnichannel
Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.
Kore.ai research finds AI preference among contact centre agents & consumers
Wed, 8th May 2024
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fintech
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New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Wed, 24th Apr 2024
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genai
Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.
Kore.ai unveils enhanced AI platform to optimise business interactions
Mon, 22nd Apr 2024
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Kore.ai revolutionises AI technology with Experience Optimisation Platform Version 11.0, intensifying automation capabilities to support faster, value-driven business interactions.
Kore.ai secures $150 million for AI expansion & innovation
Wed, 31st Jan 2024
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financial institutions
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expansion
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kore.ai
Advanced AI tech leader Kore.ai raises $132 million in Series D funding, facilitated by FTV Capital and existing investors, aiming to boost market expansion and AI innovation.
Kore.ai appoints DK Sharma as President & COO
Wed, 23rd Aug 2023
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collaboration
Kore.ai appoints Devendra Kumar Sharma as President and COO, bringing 30 years of industry expertise to the enterprise conversational AI leader.
Kore.ai strengthens its partner ecosystem and accelerates CAI adoption
Fri, 28th Jul 2023
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partner programmes
The Kore.ai channel partner program establishes a new tiered structure for channel partners and solution providers.