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LivePerson

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Consumers turn to chatbots & online messaging as COVID-19 bites

The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.More

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Finding your bot’s voice in a world of conversational interfaces

Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.More