LivePerson stories
Zscaler's 2024 report examines AI use & rising security risks
Today
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cloud security
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ml
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ai
Zscaler's 2024 AI Security Report shows a 600% surge in enterprise use of AI/ML tools despite the increasing risk of accidental data breaches.
Forter appoints Eran Vanounou as Chief Technology Officer
Fri, 23rd Sep 2022
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commerce systems
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martech
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cto
Forter appoints Eran Vanounou as CTO to lead product development and innovation. Vanounou brings 25+ years of technical development experience.
Consumers turn to chatbots & online messaging as COVID-19 bites
Wed, 24th Jun 2020
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contact centre
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cx
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crm
Aussies embrace chatbots during COVID-19, usage soars 5.6x, revamping customer interactions.
Finding your bot’s voice in a world of conversational interfaces
Tue, 6th Mar 2018
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contact centre
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martech
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chatbots
Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.