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8x8 reports record USD $188 million revenue on AI surge
Unified Communications

8x8 reports record USD $188 million revenue on AI surge

Paid AI usage among customers jumped 232% from a year earlier as 8x8 booked record quarterly service revenue of USD $188 million.

By Karen Joy Bacudo • 4 min read • Last week
netnumber & Kudosity strike APAC messaging partnership
Customer Experience

netnumber & Kudosity strike APAC messaging partnership

The deal should help enterprise customers improve message delivery and cut fraud risk as the pair expand across APAC markets.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Granite buys US agency Right Hat in North America push
Digital Transformation

Granite buys US agency Right Hat in North America push

The deal strengthens Granite's US push, adding Chicago and Washington, DC, offices as North America moves towards half of group revenues by 2028.

By Raphael Veloso • 4 min read • Fri, 25th Sep 2026
Infobip jumps to 16th on Fortune Europe's innovation list
Software-as-a-Service

Infobip jumps to 16th on Fortune Europe's innovation list

The Croatian group's climb into Fortune's top 25 highlights its growing AI push and puts it ahead of 51 rivals from last year's ranking.

By Sean Mitchell • 3 min read • Mon, 22nd Jun 2026
Proximus Global rises to Gartner CPaaS leaders group
Unified Communications

Proximus Global rises to Gartner CPaaS leaders group

The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 1st Jun 2026
Orange launches trusted AI, anti-drone & cloud tools
Unified Communications

Orange launches trusted AI, anti-drone & cloud tools

Orange unveils anti-drone service, trusted AI agents and sovereign cloud collaboration tools to bolster secure, resilient enterprise tech.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Mar 2026
SeeBiz unveils social B2B marketplace for wholesalers
Digital Transformation

SeeBiz unveils social B2B marketplace for wholesalers

SeeBiz launches a social B2B wholesale marketplace, blending product catalogues, ordering tools and feed-based networking for trade users.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Percona names Kyle Davis to lead Redis & Valkey push
Digital Transformation

Percona names Kyle Davis to lead Redis & Valkey push

Percona has appointed open source veteran Kyle Davis to spearhead its Redis and Valkey strategy amid shifting database licensing models.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026

Stories from Other Regions

Messaging stories

AI service finds UK startups hard for engines to parse
Generative AI

AI service finds UK startups hard for engines to parse

Poorly written messaging could now stop UK startups appearing in AI-led buyer research, as 68% of funded firms proved hard for engines to parse.

By Regine Laguilles • 4 min read • 3 days ago
Sinch launches Australian hosting region for Mailgun
Data Analytics

Sinch launches Australian hosting region for Mailgun

Banks, hospitals and universities can now keep transactional email data and logs onshore under the new region, easing compliance pressure.

By Mara Sugue • 3 min read • 4 days ago
Olatti lets Claude & ChatGPT send messages for users
Data centers

Olatti lets Claude & ChatGPT send messages for users

Users must approve the wording first, as Olatti now lets Claude and ChatGPT draft and send messages inside its business phone platform.

By Sofiah Nichole Salivio • 4 min read • Last week
Shield named Gartner visionary in digital compliance
Data governance

Shield named Gartner visionary in digital compliance

The recognition bolsters Shield's case with regulated customers as AI-driven compliance tools become more central to managing communication risk.

By Mara Sugue • 4 min read • Last month
Southampton's We UC launches Olatti business platform
Software-as-a-Service

Southampton's We UC launches Olatti business platform

The shift gives the group full control of calls, messaging and meetings for small firms, with data kept on UK infrastructure.

By Sofiah Nichole Salivio • 4 min read • Thu, 24th Sep 2026
Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Mon, 15th Jun 2026
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026
Agentic AI foundation names David Nalley as Board Chair
Hyperscale

Agentic AI foundation names David Nalley as Board Chair

Agentic AI Foundation taps AWS executive David Nalley as board chair while expanding to 146 members to push standards for agent-based AI.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Feb 2026