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The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.More

Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.More

The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.More

"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."More

The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.More

Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.More

“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."More

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.More

The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.More

"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."More

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.More

Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.More

We explain the backstory behind an impressive Google-backed fintech start-upMore

We look at the collaboration tool with a growing cult followingMore