Messaging news stories

Managed service company Katana has announced that its managed Domain-based Message Authentication, Reporting, and Conformance (DMARC) implementation service has been released on the Department of Internal Affairs Marketplace.

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.

“We built our own messaging app to ensure it connects with our server. We used open source code where possible and the programmers are people who live in Brisbane.”

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.

Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.

The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.

"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."

The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.

Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.

“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.

"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.

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