Microsoft Dynamics stories
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
The overhaul gives more than 18,000 vendors a single governed record, cutting duplicate compliance checks and manual re-keying across systems.
The update aims to cut reconciliation work for enterprise finance teams by linking spend data directly with SAP S/4HANA Public Cloud.
Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.
Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.
The update aims to ease manual data entry and give maintenance teams better visibility as organisations struggle with fragmented asset records.
Critical Microsoft flaws surged as Azure, Dynamics 365 and Office saw big jumps, even though total vulnerabilities fell 6% in 2025.
The new platform aims to cut routine bookkeeping for small firms by automating payments, reconciliation and tax prep while keeping users in control.
Enterprises under release pressure can now test more quickly, as Leapwork combines functional automation, performance testing and AI orchestration in one platform.
The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.
Partners in Australia and New Zealand will get AI training and sales tools as demand rises for ERP guidance that delivers faster value.
The deal aims to cut admin for Bakers Delight franchisees and link payments with Microsoft Dynamics 365 across more than 500 Australian stores.
The deal broadens iCatalyst's national Microsoft applications reach and preserves service for Beyond CRM's Brisbane clients.
The deal gives the US-backed group a foothold in Australia and adds more than 55 specialists to its portfolio of ERP services.
Poor-quality customer records are skewing AI and costing retailers money, despite many firms still not trusting the data behind decisions.
The Microsoft partner aims to scale its sales engine and widen its sector reach after SilverTree Equity’s takeover.
The internal promotion comes as demand grows for ERP projects that join finance reporting, operations and AI-enabled automation on one platform.
Poor address records are driving misdeliveries, extra fuel use and customer churn, costing retailers GBP £11.60 a parcel on average.
Demand for senior oversight in complex ERP projects is driving iCatalyst’s expansion as it adds leadership in Perth and Melbourne.
iCatalyst partners with SIS to localise and deliver Construction 365 and other project-based ERP solutions to Australia's construction sector.