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The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.More

Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud. More

The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.More

Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.More

Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.More

Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year. More

Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.More

Quanton partners with ABBYY to provide Kiwi organisations content intelligence in process automation.More

Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.More

How marketers can sort through the hype and manage the AI customer experience.More

UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.More

“The pursuit of removing language barriers to help people communicate better is fantastic."More

Ambit is conceivably one of the youngest companies to receive the grant at ten months old.More

Analysts predict 80% of smartphones shipped will have on-device AI capabilities by 2022.More

The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.More

Alfred is currently live in-market following a three-month development period and customer pilot process.More