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NICE
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13 Feb
The future of contact centres - 4 key trends identified
NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
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07 Feb
Optus inks deal with NiceInContact to ramp up customer experience
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
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21 Aug
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
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26 Jun
Robots VS. humans: Do businesses need robotics processing automation?
“There are many misconceptions around RPA – robots are not taking over our jobs – it’s about integrating the right technology into the workplace."
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22 Mar
Could voice biometrics in contact centres be the next hot trend?
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
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26 Jul
Is your customer experience strategy reaching expectations?
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
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