Outsourcing news stories

Kyndryl has been recognised as a Leader in the Gartner May 2022 'Magic Quadrant for Managed Mobility Services, Global' report.

Reflecting on the past year, it’s clear that remote work played a significant role in maintaining business operations across A/NZ.

Most organisations need to reduce operational costs quickly. With revenues significantly down, any failure to dial down expenses will hit the bottom line and even spell the end of the business, writes BPESA CEO Andy Searle.

Techday spoke with BPESA CEO Andy Searle, who discusses the trend of big brands flocking to South Africa for software development, the impact of COVID-19 on risk mitigation for offshore outsourcing, and the company's upcoming webinars in Australia this month.

“In almost all cases Advantage has been involved with this year, there has been a growing trend that the event that brings attention to the breach occurs quite some time after the initial breach."

Outsourcing provides a very good opportunity to start your business from scratch, especially if you have a team of like-minded people.

With the development of the mobile app market, requirements for software products have become stricter. Currently, only applications that have been brought to perfect condition, including professional design and a high level of usability, are in demand. 

Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.

"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.” 

"As dependence on the cloud increases, it requires organisations to employ data management strategies that are robust, yet flexible enough to aid their transformation, while mitigating risks."

"A major portion of the contracts expiring in 2020 are in the infrastructure outsourcing and business process outsourcing areas."

"As the large part of ongoing development is looking promising, 2020 may bring further advancements, especially if new technologies and solutions will be integrated and adopted on a wider scale."

New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.

With changing demands from both internal and external customers, CFOs are having to invest in emerging technologies and capabilities to meet demands."

Observability is the answer for when traditional monitoring won’t suffice, and when modern software teams need to play offense with software.

Talend, ManageEngine and Cohesity share their predictions for how enterprise technology will develop.

Companies must overcome several key challenges associated with AI in order to reap the benefits and become successful.

At the forefront of this engagement experience will be newer mobile technologies such as WhatsApp Business, Apple Business Chat and Google’s use of RCS on Android devices.

An organisation’s security team must be invited to the table when a transformation project is in the early planning stages, Zscaler says.

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.

"This will be primarily be driven by the increasing number of global companies expanding their base in the region and partnering with agile business partners to provide them with the required services."

As organisations throughout Australia make plans for the year ahead, it’s worth considering some of the ‘big picture’ forces that will shape the business environment in coming months, Veritec says.

The company had attempted to overhaul CRM in the past, with vendors shoehorning systems into the company without properly understanding the processes.

Software still isn’t solving basic issues that have long given customer-facing employees headaches.