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Professional Services Automation (PSA) stories

Salesforce adopts Legora to boost legal AI workflow
Software-as-a-Service

Salesforce adopts Legora to boost legal AI workflow

The rollout could speed research and drafting for in-house lawyers while easing pressure from rising regulation and contract volumes.

By Raphael Veloso • 4 min read • Last month
Ropes & Gray teams with OpenAI on due diligence AI
Digital Transformation

Ropes & Gray teams with OpenAI on due diligence AI

Deal teams could get issue-level diligence reports in hours as the law firm builds an OpenAI-powered tool for review under tight deadlines.

By Sean Mitchell • 4 min read • Fri, 25th Sep 2026
Certinia expands Veda AI for professional services
Software-as-a-Service

Certinia expands Veda AI for professional services

Only 20% of services and IT leaders say AI beat expectations, prompting Certinia to add 14 agents to target clearer returns.

By Raphael Veloso • 5 min read • Fri, 25th Sep 2026
xAI launches Grok 4.7 for coding & knowledge work
Large Language Models

xAI launches Grok 4.7 for coding & knowledge work

The new model is pitched at longer, harder coding jobs and arrives with broader safety checks as rivals vie for developer workflows.

By Sean Mitchell • 4 min read • Tue, 22nd Sep 2026
TD SYNNEX expands PartnerFirst with new partner tools
Customer Relationship Management

TD SYNNEX expands PartnerFirst with new partner tools

New lifecycle, quoting and messaging tools aim to help channel partners spot deals sooner and cut manual work across sales and renewals.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 28th Aug 2026
Projectworks makes Inc. 5000 again as US push grows
Software-as-a-Service

Projectworks makes Inc. 5000 again as US push grows

Backed by NZD $25 million, the New Zealand-founded software firm is deepening its US push after three-year revenue growth of 340%.

By Sofiah Nichole Salivio • 3 min read • Thu, 27th Aug 2026
Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026
Avvoka launches Curate to turn deals into templates
Software-as-a-Service

Avvoka launches Curate to turn deals into templates

Legal teams could save months of template work as Avvoka's Curate turns past deal documents into lawyer-approved drafting standards.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 26th Aug 2026
Thomson Reuters launches its first in-house AI model
Software-as-a-Service

Thomson Reuters launches its first in-house AI model

The legal and tax publisher is aiming to cut reliance on third-party AI systems while keeping sensitive customer data under its own control.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 26th Aug 2026

Stories from Other Regions

Professional Services Automation (PSA) stories

GoTo adds AI tools & integrations to Resolve for MSPs
Software-as-a-Service

GoTo adds AI tools & integrations to Resolve for MSPs

MSPs using LogMeIn Resolve can now cut manual checks and ticket hand-offs as GoTo adds AI insights, broader multi-tenant controls and new links.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Basware uses AI to lift services margins without hiring
Software-as-a-Service

Basware uses AI to lift services margins without hiring

The software group says AI has freed staff for customer work and could let its services team double revenue without extra hires.

By Sean Mitchell • 4 min read • Last month
CyberSentriq launches SentriqAI for MSP cyber defence
Data Protection

CyberSentriq launches SentriqAI for MSP cyber defence

Small businesses could face more AI-enabled attacks, as the new platform gives MSPs a single system for email security, backup and compliance.

By Sofiah Nichole Salivio • 3 min read • Last month
Accrual launches Arc AI agent platform for accountants
Software-as-a-Service

Accrual launches Arc AI agent platform for accountants

It targets a common gap in accounting workflows, automating multi-step jobs across existing systems while keeping practitioners in control.

By Karen Joy Bacudo • 4 min read • Fri, 25th Sep 2026
SCOUTz opens beta for MSP sales intelligence platform
Software-as-a-Service

SCOUTz opens beta for MSP sales intelligence platform

MSPs can now test a tool that spots gaps in prospects' tech stacks before first meetings, then tracks changes through onboarding.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 24th Sep 2026
WealthAi launches AI platform for smaller advisers
Customer Relationship Management

WealthAi launches AI platform for smaller advisers

Smaller advice firms could cut routine client administration by as much as 60% after adopting the new platform, which sits on existing systems.

By Karen Joy Bacudo • 4 min read • Fri, 4th Sep 2026
Couch Perry & Wilkes replaces legacy finance system
Software-as-a-Service

Couch Perry & Wilkes replaces legacy finance system

The cloud-based upgrade has cut manual entry and improved reporting for the consultancy's 13 offices, easing growth pressures.

By Karen Joy Bacudo • 4 min read • Tue, 1st Sep 2026
ClearPath AI launches in Birmingham with GBP £1 million
Software-as-a-Service

ClearPath AI launches in Birmingham with GBP £1 million

The pre-seed funding will help the AI start-up add more than 20 UK jobs as it builds software for legal and professional services.

By Mark Tarre • 5 min read • Mon, 24th Aug 2026