Qualtrics news stories
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Employee engagement on the rise in Australia and New Zealand
“Organisations across Australia and New Zealand continue to make great progress in maturing and evolving their employee experience to address their team’s evolving needs."
Poor customer experience could cost Aus businesses up to $69bn every year
Nearly nine in ten Aussies say they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends.
Gartner Magic Quadrant
Qualtrics named Leader for Voice of the Customer by Gartner
Qualtrics is positioned highest for its Ability to Execute in the Leaders Quadrant for Qualtrics CustomerXM.
Qualtrics expands A/NZ footprint with localised operations
“Building on the company’s plans to significantly grow its local operations, Qualtrics has established a dedicated Public Sector business unit in A/NZ."
Qualtrics acquires conversational analytics company Clarabridge for $1.125 billion
With Clarabridge, Qualtrics plans to enable organisations to tune into, analyse and act on everything customers and employees are saying, wherever they're saying it.
Qualtrics announces ambitious plans for APJ region
With plans to add 1,200 new jobs by the end of 2024, Qualtrics is increasing its investment in APJ to accelerate the significant growth already achieved since launching in the region in 2015.
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”
CX firm Qualtrics to launch Singapore data center
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
Qualtrics promotes ANZ exec to lead APJ business
"Drawing upon more than 30 years experience, she will provide expert advice and leadership to help businesses in APJ deliver superior customer and employee experiences in today's fast changing environments."
Qualtrics enhances CX insights capabilities
CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.
Qualtrics launches back-to-work solutions to help COVID-19 transition
Qualtrics has unveiled four new solutions to help organisations transition employees back into the workplace as business begin reopening during the COVID-19 pandemic.
PwC joins the Qualtrics Partner Network with renewed focus on customer experience
“The combination of PwC’s renowned digital transformation practice and Qualtrics leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes."
Qualtrics announces raft of experience management solutions
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.
Qualtrics appoints new Australia and New Zealand exec
“Huge opportunities await in this new era of business, and I’m excited to help our customers capitalise on them.”
Qualtrics extends BrandXM to enable better business-customer relationships
Qualtrics has added new capabilities to BrandXM, a solution designed to enable organisations to have greater control over how consumers experience and interact with their brand.
Qualtrics expands research & strategy team in APJ
Qualtrics has expanded its research services and strategy team with three new appointments, in a move that demonstrates its growing investment in the Asia Pacific and Japan.
Qualtrics aims to take 'guesswork' out of customer preferences
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
Qualtrics invests in Employee Experience in APJ region
The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.
Qualtrics modernises research with latest release
“By automating an otherwise time-consuming process, this API-driven approach gives researchers the flexibility needed to increase productivity and gain higher quality insights.”
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics launches AI data cleansing tool
The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."