Technology news for New Zealand's largest enterprises
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PwC joins the Qualtrics Partner Network with renewed focus on customer experience
“The combination of PwC’s renowned digital transformation practice and Qualtrics leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes."
Qualtrics announces raft of experience management solutions
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.
Qualtrics appoints new Australia and New Zealand exec
“Huge opportunities await in this new era of business, and I’m excited to help our customers capitalise on them.”
Qualtrics extends BrandXM to enable better business-customer relationships
Qualtrics has added new capabilities to BrandXM, a solution designed to enable organisations to have greater control over how consumers experience and interact with their brand.
Qualtrics expands research & strategy team in APJ
Qualtrics has expanded its research services and strategy team with three new appointments, in a move that demonstrates its growing investment in the Asia Pacific and Japan.
Qualtrics aims to take 'guesswork' out of customer preferences
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
Qualtrics invests in Employee Experience in APJ region
The two new senior employees will join the Employee Experience (EX) team in APJ with the focus on expanding the organisation’s EX operations in the area.
Qualtrics modernises research with latest release
“By automating an otherwise time-consuming process, this API-driven approach gives researchers the flexibility needed to increase productivity and gain higher quality insights.”
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics launches AI data cleansing tool
The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
How businesses should approach designing a digital experience program
True product exclusivity has become rare, so customer experience is one remaining sustainable differentiator and a proven path to stronger competitive positioning.
Employee experience key to stronger engagement & productivity
It’s an age-old question – what should businesses focus on to keep employees engaged and highly productive?
Why analytics can drive a better employee experience
Because each experience is unique it is almost impossible to create one that reaches and engages everyone.
Qualtrics partners with IBM to bolster XM platform
Through the partnership, IBM Kenexa World Norms benchmarks will be running on the Qualtrics XM Platform.
Qualtrics continues rapid growth across APAC
Qualtrics has opened a further six offices in the region.
5 major CX trends to expect this year - Qualtrics
Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.
Qualtrics launches new partner network to help MSPs expand
Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.
Focus on employee training to keep data center operations costs in check
“Companies need to try harder at giving millennials a valuable reason to stay, which should go way beyond free food — it’s about upward mobility."
How businesses can address low engagement levels in millennial employees
Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Qualtrics step up their automated CX solutions game with Qualtrics iQ
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.