Technology news for New Zealand's largest enterprises
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Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics launches AI data cleansing tool
The aim of the product is to leave businesses with genuine responses and quality data, for example to run more accurate research studies.
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
How businesses should approach designing a digital experience program
True product exclusivity has become rare, so customer experience is one remaining sustainable differentiator and a proven path to stronger competitive positioning.
Employee experience key to stronger engagement & productivity
It’s an age-old question – what should businesses focus on to keep employees engaged and highly productive?
Why analytics can drive a better employee experience
Because each experience is unique it is almost impossible to create one that reaches and engages everyone.
Qualtrics partners with IBM to bolster XM platform
Through the partnership, IBM Kenexa World Norms benchmarks will be running on the Qualtrics XM Platform.
Qualtrics continues rapid growth across APAC
Qualtrics has opened a further six offices in the region.
5 major CX trends to expect this year - Qualtrics
Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.
Qualtrics launches new partner network to help MSPs expand
Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.
Focus on employee training to keep data center operations costs in check
“Companies need to try harder at giving millennials a valuable reason to stay, which should go way beyond free food — it’s about upward mobility."
How businesses can address low engagement levels in millennial employees
Millennials can provide fresh ideas and deliver significant value, so organisations must present opportunities to learn and grow where possible.
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Qualtrics step up their automated CX solutions game with Qualtrics iQ
The company says this is the first step in eliminating the need for customer experience analysts and data scientists.
Qualtrics appoints former SAP EVP to accelerate expansion
Qualtrics recently announced the appointment of John Torrey as head of corporate strategy, corporate development and business development.
Qualtrics launches new tools to help companies create quality CX programs
"True customer centricity is not a project - it's a culture and a way of doing business."
Misunderstanding millennials: why businesses need to understand what drives this lucrative market
Research by Qualtrics and Accel has found that this demographic may be the most misunderstood generation.
Qualtrics: Why customer experience management matters
Employees drive experience: Many organisations forget about the impact employee engagement has on the customer experience.
Qualtrics: Amp up experience management & retain customers
Today you must craft your product and pricing long before your customers experience it and if your market is changing, you can’t be the last to know.
Act fast and make it easy: Getting the most out of feedback for travel organisations
A significant proportion of holidaymakers in Australia and New Zealand believe their feedback never reaches anyone who can make a difference.
Qualtrics attributes rapid growth in JAPAC to market demand
Qualtrics has more than tripled its customer base to over 500 customers and grown to 75 employees.
How do millennials perceive women in leadership?
It's interesting to see that men who say both sexes aren’t equally effective leaders are more than 3x more likely to say men make the better leaders.