IT Brief New Zealand - Technology news for CIOs & IT decision-makers

Reputation management stories

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Australian brands risk $74bn over poor out-of-hours service
Last week
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cx
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chatbots
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qualtrics
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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cloud services
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bi
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big data
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
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The high cost of the cybersecurity skills gap: Why we need to act now
Wed, 17th May 2023
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advanced persistent threat protection
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cybersecurity
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skills shortage
There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.
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Listen and act: Why hotels need better guest engagement
Tue, 28th Feb 2023
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cx
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martech
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reputation management
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
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Three ways businesses can turn customers into advocates
Thu, 3rd Mar 2022
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crm
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printing
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cx
Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.
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Improve your document security strategy & protect your reputation
Tue, 22nd Aug 2017
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printing
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document management
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ecm
Waking up to find your organisation on the front page of the newspaper, unfavourably, must be a CEO’s worst nightmare.
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Exclusive: What’s standing between you and success? Marketing
Fri, 15th Apr 2016
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partner programmes
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riverbed
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social media
In a world where customers are more informed and discerning than ever, marketing has become a key strategic way to build reputation and boost revenue.
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Organisations underinvesting in corporate reputation
Tue, 22nd Mar 2016
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senateshj
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reputation management
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risk management
Reputation management is in the limelight as businesses are finding reputation harder to manage than ever before,.
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Want to land your dream job? Top recruiting trends here…
Tue, 16th Jul 2013
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big data
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bi
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data analytics
The recruiting world is changing fast - LinkedIn shares the top five global recruiting trends to help professionals land their dream job.
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Companies still don’t get social media
Wed, 1st Dec 2010
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social media
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reputation management
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apps
Businesses are still failing to use social media properly, and many remain unconvinced of its usefulness, according to two new surveys.