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Zoom has announced the appointment of former Microsoft and Salesforce executive Jason Lee as its new chief information security officer. More

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. More

Joint customers of the two companies will be able to transfer data easily from Salesforce into the Snowflake Cloud Data Platform – removing gaps in data while making insights more accessible.More

Cloud data platform Snowflake has announced additional growth funding to the tune of USD$479 million, co-led by new investors Dragoneer Investment Group and Salesforce Ventures. More

Cognizant has announced the acquisition of Code Zero Consulting, as it looks to further strengthen its cloud solutions portfolio and Salesforce CPQ and billing capabilities. More

New integrations for the GoTo portfolio include Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi.More

“Huge opportunities await in this new era of business, and I’m excited to help our customers capitalise on them.”More

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.More

Kiwi company Augusta Funds Management has chosen IBM and Salesforce to further advance business operations and upgrade its investor experience.More

The application will integrate and extend the capabilities of both Salesforce and Amadeus platforms.More

Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.More

“To all of our Salesforce customers, please be aware that we are experiencing a major issue with our service and apologise for the impact it is having on you."More

The 50 ‘Jane Does’ allege that Salesforce built customised services for the web forum Backpage while publicly boasting about fighting sex trafficking. More

We all know that the value of data analytics is huge, but only if you can get to it - overcoming the barriers that legacy systems present.More

As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.More

The order of proceedings remains relatively the same in three of the four major regions for public cloud services providers, but the APAC market is bolstered by the prominence of China.More

We thoroughly investigate why business software vendor Workday believes 2019 will be their best year yet.More

A number of human rights groups are rallying for a number of major speakers to pull out of Salesforce’s upcoming Dreamforce conference.More

Cognizant announced it has agreed to acquire SaaSfocus, a privately-held consulting firm specialising in digital transformation.More

Google, Amazon, IBM, Microsoft and Oracle joined forces, pledging to speed up the progress of health data standards and interoperability.More

It hasn’t been around for long, but Synergy Research Group says the enterprise software-as-a-service (SaaS) can now be considered mature.More

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.More

Amazon remains ‘in a league of its own’ as a cloud provider, despite the rapid growth of key competitors Microsoft, Google and Alibaba.More

“We need to constantly be open to new ideas and approaches, such as artificial intelligence (AI), and be willing to challenge assumptions.”More