“To all of our Salesforce customers, please be aware that we are experiencing a major issue with our service and apologise for the impact it is having on you."

The 50 ‘Jane Does’ allege that Salesforce built customised services for the web forum Backpage while publicly boasting about fighting sex trafficking.

We all know that the value of data analytics is huge, but only if you can get to it - overcoming the barriers that legacy systems present.

As AI continues to find its feet, one exec sees a huge opportunity in the CRM space for enterprises.

The order of proceedings remains relatively the same in three of the four major regions for public cloud services providers, but the APAC market is bolstered by the prominence of China.

We thoroughly investigate why business software vendor Workday believes 2019 will be their best year yet.

A number of human rights groups are rallying for a number of major speakers to pull out of Salesforce’s upcoming Dreamforce conference.

Cognizant announced it has agreed to acquire SaaSfocus, a privately-held consulting firm specialising in digital transformation.

Google, Amazon, IBM, Microsoft and Oracle joined forces, pledging to speed up the progress of health data standards and interoperability.

It hasn’t been around for long, but Synergy Research Group says the enterprise software-as-a-service (SaaS) can now be considered mature.

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.

Amazon remains ‘in a league of its own’ as a cloud provider, despite the rapid growth of key competitors Microsoft, Google and Alibaba.

“We need to constantly be open to new ideas and approaches, such as artificial intelligence (AI), and be willing to challenge assumptions.”

“Telstra Enterprise has partnered with Salesforce to help our team digitally transform the way we serve our enterprise and government customers."

Over one-third of banking customers are “hidden defectors,” meaning they purchase products or services from a competitor of their primary bank.

The company says just 33% of Australian business professionals surveyed said they expect to increase their current AI investment.

Businesses who take the opportunity to leverage business intelligence from AI will be smarter, faster and more productive.

Morphate and Parvero will become the first local Salesforce partners to offer Sage Live.

Microsoft is continuing to take the lead in the enterprise SaaS market, which is forecast to double in size over the coming three years.

Over 800 representatives from New Zealand's Salesforce ecosystem of customers, partners and cloud specialists attended the event.

The Basecamp event also featured trailblazing customer stories from Fonterra, HazardCo, Spark Digital and Soul Machines.

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.

Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.

Forrester Research recently released a report that delved into the world of Salesforce implementation partners and selected 11 of the best.