Scheduling stories
UKG partners with HR Crowd to deliver SAP SuccessFactors-aligned workforce management for complex, highly regulated employers in ANZ.
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.
Felix Group is set to acquire Nexvia for AUD $12m and raise AUD $16m to expand its construction software platform and boost growth in ANZ and beyond.
Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.
Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
Addison Lee is training staff in AI and data with Multiverse to cut dead mileage, sharpen forecasting and boost London fleet efficiency.
Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.
AlethianAI unveils an agentic Diagnostic & Billing Assistant to cut denials, boost coding accuracy and ease audit pressure for clinics.
Opmed.ai launches AI rehab scheduling, reporting 95% reimbursement approval, 90% shorter waits and 29% higher provider utilisation.
SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.
Syspro joins the National Association of Manufacturers to steer AI adoption and cloud ERP upgrades across mid-sized US factories.
Tasfreight rolls out OneAdvanced's cloud workforce platform to scrap paper-based rostering and streamline operations across Australia.
Manufacturers will invest USD $5.8 billion in PLM software by next year, yet spreadsheets remain essential for bridging gaps in their digital workflows.
AlethianAI launches an AI platform to help Washington State healthcare providers automate workflows amid USD $5bn Medicaid funding cuts.
Nearly a quarter of Australians spend over 10 hours a week on admin tasks, with resistance to AI tools slowing efforts to boost productivity.
UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.
WorkJam's frontline platform is revolutionising workplace engagement in APAC, delivering 407% ROI and transforming how businesses connect with staff.
