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Self-service stories

Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Five9 launches new AI product to elevate customer experiences
Customer Experience

Five9 launches new AI product to elevate customer experiences

Five9 unveils AI Knowledge, the latest in its Genius AI Suite, designed to enhance customer experiences using Generative AI and comprehensive data insights.

By Kaleah Salmon • 3 min read • Tue, 13th Aug 2024
Salesforce unveils fully autonomous AI customer service agent
Customer Relationship Management

Salesforce unveils fully autonomous AI customer service agent

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

By Catherine Knowles • 4 min read • Wed, 24th Jul 2024
Epicor buys KYKLO to enhance AI-driven ERP & digital sales
Marketing Technologies

Epicor buys KYKLO to enhance AI-driven ERP & digital sales

Epicor acquires KYKLO to boost its AI-driven ERP vision, enabling manufacturers, distributors, and retailers to offer enhanced digital experiences and drive growth.

By Sean Mitchell • 3 min read • Thu, 13th Jun 2024
HID integrates U.ARE.U camera system with Amazon Rekognition
Hyperscale

HID integrates U.ARE.U camera system with Amazon Rekognition

HID integrates its U.ARE.U Camera Identification System with Amazon Rekognition, enhancing facial analysis and verification for self-service and POS environments.

By Shannon Williams • 3 min read • Wed, 5th Jun 2024
Rafay Systems enhances PaaS with GPU support for AI projects
Virtualisation

Rafay Systems enhances PaaS with GPU support for AI projects

Rafay Systems enhances its enterprise PaaS with GPU support and a new AI Suite to streamline AI project development, providing enterprises with advanced, efficient AI solutions.

By Sean Mitchell • 3 min read • Fri, 17th May 2024
Expanding artificial intelligence capabilities with NVIDIA Edify's 3D asset generation
Low code & No code

Expanding artificial intelligence capabilities with NVIDIA Edify's 3D asset generation

NVIDIA Edify expands its artificial intelligence capabilities with 3D asset generation, sparking collaborations with Shutterstock and Getty Images to enhance creative control and input for visual AI interfaces.

By Sean Mitchell • 3 min read • Wed, 20th Mar 2024
Denodo esteemed as Leader in Enterprise Data Fabric by Forrester
Data Analytics

Denodo esteemed as Leader in Enterprise Data Fabric by Forrester

Denodo Technologies earns the status of a Leader in Forrester's Enterprise Data Fabric wave report Q1 2024, applauded for its future-ready approach to data management.

By Tom Raynel • 3 min read • Tue, 12th Mar 2024
Medallia launches Agile Research for advanced market insights
Unified Communications

Medallia launches Agile Research for advanced market insights

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

By Catherine Knowles • 3 min read • Tue, 13th Feb 2024
Workhuman launches Admin Hub enhancing Programme Managers' experience
Human Capital Management

Workhuman launches Admin Hub enhancing Programme Managers' experience

Workhuman aims to drive efficiency in administrative tasks with the launch of Admin Hub, enabling Programme Managers to concentrate on organisational tasks and culture enhancement.

By Catherine Knowles • 2 min read • Fri, 2nd Feb 2024
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Digital Engagement

Westcon-Comstor launches PartnerCentral in eight new Asian markets

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

By Kaleah Salmon • 3 min read • Tue, 12th Dec 2023
Dynatrace explores AI's role in 2024 channel landscape
Generative AI

Dynatrace explores AI's role in 2024 channel landscape

Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.

By Shannon Williams • 3 min read • Mon, 4th Dec 2023
Meta & Zitcha offer unprecedented retail ad reach through new venture
Customers

Meta & Zitcha offer unprecedented retail ad reach through new venture

Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.

By Kaleah Salmon • 3 min read • Fri, 17th Nov 2023
NTT DATA UK&I & eir partner to improve customer service with AI
Unified Communications

NTT DATA UK&I & eir partner to improve customer service with AI

NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.

By Imee Dequito • 3 min read • Fri, 10th Nov 2023

Stories from Other Regions

Self-service stories

Customer experience: The heart of sustainable growth
Crypto

Customer experience: The heart of sustainable growth

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

By Darren Cockerell • 5 min read • Tue, 1st Oct 2024
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Unified Communications

Scotland's COPFS boosts IT operations with Freshworks' Freshservice

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

By Catherine Knowles • 3 min read • Fri, 26th Jan 2024
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
EduTech

Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study

Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023