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Service Assurance stories

Data gaps stall AI scale-up despite strong AIOps gains
Unified Communications

Data gaps stall AI scale-up despite strong AIOps gains

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 12th Feb 2026
Expereo & Cato unite to simplify global WAN security
Firewalls

Expereo & Cato unite to simplify global WAN security

Expereo and Cato Networks join forces to offer multinational firms unified managed connectivity and cloud security via a single provider.

By Sean Mitchell • 4 min read • Fri, 6th Feb 2026
Highlight appoints new CEO as founder becomes Chairman
DevOps

Highlight appoints new CEO as founder becomes Chairman

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

By Sofiah Nichole Salivio • 5 min read • Thu, 5th Feb 2026
NETSCOUT boosts 5G slicing visibility for operators
Unified Communications

NETSCOUT boosts 5G slicing visibility for operators

NETSCOUT upgrades 5G tools to give operators full Standalone slice visibility, aiming to protect SLAs and tap $67.5 billion market growth.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Telecoms shift to trusted, outcome-led network automation
Unified Communications

Telecoms shift to trusted, outcome-led network automation

Telecoms pivot from chasing full autonomy to trusted, explainable AI that cuts outages and boosts resilience in critical networks by 2026.

By Catherine Knowles • 5 min read • Mon, 29th Dec 2025
Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Spirent launches Landslide E20 OTA for real handset lab testing
Unified Communications

Spirent launches Landslide E20 OTA for real handset lab testing

Spirent unveils Landslide E20 OTA, an automated platform for real handset testing across 4G, 5G, and Wi-Fi in controlled lab settings.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
StarHub partners with ServiceNow on new enterprise service platform
Digital Transformation

StarHub partners with ServiceNow on new enterprise service platform

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

By Catherine Knowles • 3 min read • Tue, 9th Jul 2024
CommScope launches AI-driven RUCKUS suite for hospitality sector
Network Infrastructure

CommScope launches AI-driven RUCKUS suite for hospitality sector

CommScope unveils AI-driven RUCKUS Networks solutions for the hospitality sector, promising operational efficiency boosts, increased sustainability and enhanced brand loyalty.

By Tom Raynel • 3 min read • Wed, 17th Apr 2024
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Generative AI

ServiceNow, NVIDIA debut AI solutions for telecoms service management

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

By Shannon Williams • 3 min read • Fri, 1st Mar 2024
Telstra to debut pioneering 5G slicing product this year
Unified Communications

Telstra to debut pioneering 5G slicing product this year

Telstra plans to launch a 5G slicing product, dialling up customised network solutions with a unique proof-of-value mobility analytics engine.

By Shannon Williams • 3 min read • Wed, 28th Feb 2024
CloudBolt appoints Pritesh Upadhyay as CRO
Hybrid Cloud

CloudBolt appoints Pritesh Upadhyay as CRO

CloudBolt appoints Pritesh Upadhyay, a seasoned tech executive, as the Chief Revenue Officer to oversee revenue-generating functions.

By Imee Dequito • 2 min read • Wed, 17th May 2023
Broken brand promises cost businesses customers in ANZ
EduTech

Broken brand promises cost businesses customers in ANZ

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

By Ryan Morris-Reade • 3 min read • Wed, 16th Feb 2022
VMware to acquire Dell EMC service assurance tech and team
Virtualisation

VMware to acquire Dell EMC service assurance tech and team

VMware will provide service assurance for communications service providers as they roll out competitive new services on current and 5G networks.

By Ben Moore • 2 min read • Mon, 13th Aug 2018
IT service assurance could offer patients peace of mind
Health Technologies

IT service assurance could offer patients peace of mind

Service assurance systems aim to enhance patient experience in healthcare organisations by monitoring and troubleshooting, says Amit Rao of NETSCOUT.

By Matthew Bain • 3 min read • Tue, 11th Apr 2017

Stories from Other Regions

Service Assurance stories

Infovista unveils VistAI agentic AI for telecom ops
Unified Communications

Infovista unveils VistAI agentic AI for telecom ops

Infovista launches VistAI, an intent-driven agentic AI framework to automate cross-domain telecom operations and cut network complexity.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
NETSCOUT boosts observability with Wi-Fi 7, SSL tools
Firewalls

NETSCOUT boosts observability with Wi-Fi 7, SSL tools

NETSCOUT equips nGeniusONE and Edge Sensors with Wi-Fi 7 and deeper SSL/TLS visibility to tackle remote-site blind spots and expiry risks.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
Cerillion wins GBP £42.5m Omantel telecoms software deal
Software-as-a-Service

Cerillion wins GBP £42.5m Omantel telecoms software deal

Cerillion secures its largest ever contract, a five-year Omantel BSS and OSS deal worth about GBP £42.5m on a subscription basis.

By Kaleah Salmon • 3 min read • Wed, 14th Jan 2026