Service management stories - Page 2
Kyndryl launches agentic AI service management toolkit
This month
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data protection
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devops
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hybrid cloud
Kyndryl unveils a governance toolkit to help firms supervise autonomous AI agents across IT operations, as enterprises move beyond pilot projects.
Salesforce adds Slackbot features to boost CRM work
This month
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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.
TeamViewer tops one million AI remote support sessions
This month
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saas
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digital transformation
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iot
TeamViewer says its AI-driven support tools have passed one million sessions as it seeks to turn troubleshooting data into faster IT fixes.
Liquibase launches database governance tools for enterprise
Last month
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devops
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rpa
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apm
Liquibase rolls out AI-backed database governance and deployment connectors for ServiceNow, GitHub, Harness and Terraform to improve auditability.
Zetifi's connectivity solutions drive fleet and worker safety
Last month
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uc
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agricultural technology
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digital transformation
Wagga Wagga-based Zetifi blends smart antennas, AI cameras and APIs to keep remote fleets connected while quietly boosting worker safety.
Zoho opens Parramatta office amid strong ANZ growth
Last month
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network infrastructure
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hybrid cloud
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digital transformation
Zoho opens a Parramatta office as ANZ customer numbers jump 30%, partners 44% and staff 42%, bolstering Sydney's western tech hub.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Tanium adds AI tools across security & endpoint management
Last month
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hybrid cloud
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digital transformation
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cloud security
Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.
TeamViewer launches AI reporting tool for IT teams
Last month
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data analytics
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hcm
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it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Support Fusion raises AUD $1 million, expands to US & UK
Last month
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saas
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digital transformation
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it automation
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
With NetSuite Next, NetSuite seeks title of the top AI cloud ERP
Last month
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devops
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data analytics
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digital transformation
NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.
Netos & Nebula launch global FinOps push for networks
Last month
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firewalls
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network infrastructure
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digital transformation
Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.
GoTo debuts LogMeIn Partner Network for IT resellers
Last month
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saas
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Amazon leads concentrated global hyperscale market
Last month
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hyperscale
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public cloud
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martech
Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.
NCS links agentic AI to NVIDIA stack for sovereign use
Last month
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smart cities
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hybrid cloud
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digital transformation
NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.
Sweep wins cybersecurity firms for Salesforce control
Last month
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data protection
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digital transformation
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cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
ConnectWise unit maps IT pay trends, automation push
Last month
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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.