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Shared services stories

Finastra forms central AI hub & hires senior leader
Digital Transformation

Finastra forms central AI hub & hires senior leader

Finastra launches a central AI hub and names Chris McClellen as group head, boosting hiring in Atlanta and India to scale its initiatives.

By Sofiah Nichole Salivio • 3 min read • Wed, 18th Mar 2026
OptiValue Tek, SFJ join forces on AI-led enterprise revamp
Data Analytics

OptiValue Tek, SFJ join forces on AI-led enterprise revamp

OptiValue Tek and SFJ Business Solutions forge alliance to drive AI-led legacy modernisation and agentic enterprise transformation worldwide.

By Kaleah Salmon • 4 min read • Mon, 9th Mar 2026
Three stages of CFO e-invoicing denial
Digital Transformation

Three stages of CFO e-invoicing denial

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

By Matt Hammond • 4 min read • Sat, 7th Mar 2026
Vistra & G-P launch unified path for global hiring
Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
TMF boosts margins by GBP £32m with Enate platform
Digital Transformation

TMF boosts margins by GBP £32m with Enate platform

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

By Karen Joy Bacudo • 3 min read • Wed, 25th Feb 2026
Finance AI stuck in risky mid-maturity 'AI middle'
Manufacturing

Finance AI stuck in risky mid-maturity 'AI middle'

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

By Karen Joy Bacudo • 4 min read • Fri, 20th Feb 2026
AiPX launches AI-native venture studio for founders
Software-as-a-Service

AiPX launches AI-native venture studio for founders

AiPX launches in Australia as an AI-native venture studio, partnering with early-stage founders to build workflow-focused software platforms.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
5 Signs it's time to automate your back office AP processes
Digital Transformation

5 Signs it's time to automate your back office AP processes

Stuck in slow, manual AP? Here are five clear signs it is time to automate your back office and unlock a leaner, smarter finance team.

By Cody Manning • 8 min read • Fri, 13th Feb 2026
Paragon buys majority stake in South Yorkshire firm Parseq
Unified Communications

Paragon buys majority stake in South Yorkshire firm Parseq

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
ClearCourse appoints leadership team to drive 2026 growth
Digital Transformation

ClearCourse appoints leadership team to drive 2026 growth

ClearCourse names new CFO, COO, AI and M&A heads to unify its software brands and accelerate growth towards 2026 ambitions.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026

Stories from Other Regions

Shared services stories

ICS.AI launches AI reorganisation tool for councils
Unified Communications

ICS.AI launches AI reorganisation tool for councils

Councils facing a 2028 overhaul could cut transition time by up to 30% as the tool targets costly integration work before vesting day.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Canada founders urged to back home team on sovereignty
Hyperscale

Canada founders urged to back home team on sovereignty

Canadian startups risk losing critical backing and control as investors and buyers favour foreign tech, panellists warned at CIX Summit.

By Jake MacAndrew • 3 min read • Sat, 28th Mar 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Shared fire control hub unites three eastern counties
Digital Transformation

Shared fire control hub unites three eastern counties

Norfolk, Suffolk and Hertfordshire fire services now share a cloud-based control hub to boost cross-border response and resilience.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Singapore firms favour specialist skills & contractors
Customer Relationship Management

Singapore firms favour specialist skills & contractors

Singapore employers tighten permanent headcount, channelling spend into scarce AI, cyber and data skills while ramping up contract hiring.

By Mark Tarre • 5 min read • Fri, 27th Feb 2026
Betfred boosts invoice processing with Proactis AI
Software-as-a-Service

Betfred boosts invoice processing with Proactis AI

Betfred reports 47% accounts payable efficiency boost after trialling Proactis AI Accelerator to enhance its existing invoice capture system.

By Karen Joy Bacudo • 3 min read • Thu, 19th Feb 2026