Tom Libretto stories
Tom Libretto explores the evolving landscape of business in the digital age, focusing on the challenges and opportunities that arise from digital transformation.
His stories emphasize the importance of rethinking strategies to help employees navigate change effectively and highlight the need for organisations to integrate IT and customer experience frameworks.
By reading his insights, readers can gain a deeper understanding of how to adapt business processes to meet the unique needs and preferences of customers in a rapidly changing environment.
Digital transformation increasing business complexities
Wed, 25th May 2022
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.