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Transcription Stories - Page 2

Global Stories

Transcription stories

Klearcom launches Verify+ for enhanced global IVR testing
Software-as-a-Service

Klearcom launches Verify+ for enhanced global IVR testing

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025
Skymel unveils adaptive AI deployment solution, Orchestrator
Artificial Intelligence

Skymel unveils adaptive AI deployment solution, Orchestrator

Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.

By Catherine Knowles • 2 min read • Mon, 10th Feb 2025
Trint launches AI Summaries to ease transcript workflow
Generative AI

Trint launches AI Summaries to ease transcript workflow

Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.

By Shannon Williams • 3 min read • Fri, 7th Feb 2025
Trellis Data unveils speedier, greener AI decoding tech
Customer Experience

Trellis Data unveils speedier, greener AI decoding tech

Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Five9 & Salesforce collaborate on AI solutions for contact centres
Unified Communications

Five9 & Salesforce collaborate on AI solutions for contact centres

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Adelaide set to bloom as AI hub with Trellis Data's expansion
Generative AI

Adelaide set to bloom as AI hub with Trellis Data's expansion

Trellis Data's new office in Adelaide positions the city as an emerging hub for AI, intending to solidify the Australian company's role within the local AI sector and create around 300 to 500 jobs.

By Catherine Knowles • 3 min read • Wed, 21st Feb 2024
Aircall launches new AI features to increase productivity
Artificial Intelligence

Aircall launches new AI features to increase productivity

Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.

By Shannon Williams • 3 min read • Mon, 10th Apr 2023
Dubber acquires Notiv, adding AI-enabled transcription capabilities
Biometrics

Dubber acquires Notiv, adding AI-enabled transcription capabilities

Dubber acquires AI transcription service provider Notiv for A$6.6m, boosting its own AI programme and adding new revenue-generating services.

By Staff Writer • 2 min read • Mon, 20th Sep 2021
Digital transcriptions revolutionising the modern meeting
Transcribe

Digital transcriptions revolutionising the modern meeting

AI-powered digital transcription makes the information collected in the virtual gathering infinitely more useful to organisations.

By Matt Fowler • 4 min read • Tue, 27th Jul 2021
VIQ Solutions resolves COVID-19 meeting transcription issues for accounting body
Unified Communications

VIQ Solutions resolves COVID-19 meeting transcription issues for accounting body

VIQ Solutions enhances timeliness and accuracy for one of the world's largest accounting bodies with high-tech recording and transcription services.

By Staff Writer • 2 min read • Tue, 27th Apr 2021
Video: 10 Minute IT Jams - Who is VIQ Solutions?
Unified Communications

Video: 10 Minute IT Jams - Who is VIQ Solutions?

VIQ Solutions MD, Matthew Fowler, discusses their AI-powered speech-to-text transcription services in TechDay's 10 Minute IT Jam.

By Nick Forrester • 6 min read • Wed, 17th Feb 2021

Stories from Other Regions

Transcription stories

DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Customer Experience

UK firms unprepared for 2025 Public Switched Telephone Network shutdown

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024