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Technology news for New Zealand's largest enterprises

User experience news stories

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Consumer
Adobe survey reveals link between brand trust and consumer buy-in
Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.
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Customer experience
How focusing on user experience will help your online marketplace thrive
Setting up a successful online marketplace calls for more than mere systems integration.
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Contact Centre
Genesys optimises customer journeys with new solution
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
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Secure access service edge / SASE
Cisco unveils new cloud-managed networking offerings
Cisco has announced new cloud management capabilities that offer a unified experience across the Cisco Meraki, Cisco Catalyst and Cisco Nexus portfolios.
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WalkMe
What about us? Why user experience should be integral to your digital transformation program this year
The investment your organisation makes in platforms and processes will be wasted if you fail to get end users on board, warns WalkMe Australia and New Zealand regional vice president Clarence Dent.
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Cybersecurity
Trends for the modern workplace in 2022 and beyond
As hybrid work becomes the norm attention is turning to how to maintain productivity and culture with a geographically dispersed workforce.
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Digital Transformation
Hyland partners with Espire for enhanced BX technology solutions
Hyland has partnered with Espire to deliver an enhanced range of Business Experience (BX) technology with advanced content management solutions.
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Customer experience
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Smartphone
New technology from OPPO extends the life of lithium batteries
OPPO's Battery Health Engine extends the life of lithium batteries for better user experience and environment sustainability.
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Microsoft
Video: 10 Minute IT Jams - An update from Comvita on new Microsoft collaboration
Comvita has recently announced and put in place a variety of interactive sensory experiences for consumers, collaborating with Microsoft to implement its Hololens technology technology.
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Cisco ThousandEyes
‘Evidence and escalate’ is the new mantra for taking A/NZ businesses digital
To do digital experience properly, we - as enterprise IT teams and network professionals - need to get on the front foot.
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DevOps
Empowering security teams to be UX innovators
When development, security and operations teams collaborate, they can deliver system reliability and exceed customer expectations.
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Digital Transformation
Employee experience to take on even greater importance in 2022
"In 2022, the user experience will become paramount for true digital adoption as while technology is indeed digital, users are human."
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Gartner
TX strategy crucial in transforming Govt services, report finds
By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner.
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Digital Transformation
How modern technology solutions help insurers provide a better customer experience
In a market that values hyper-personalisation over all else, the importance of customer experience (CX) and user experience (UX) has proven to be what matters most to the public.
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Security
F5 extends Shape Security portfolio to protect against account takeover attacks
F5 has announced multiple security offerings with the intention of helping to safeguard digital experiences with comprehensive account takeover protection.
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Data Protection
Acquia officially receives 'protected' stamp from IRAP assessment
This confirms that Acquia Drupal Cloud has achieved the Australian government security status of Protected on selected deployments.
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Cloud
OpenText expands capabilities in latest Cloud Editions release
OpenText is adding new capabilities to its Business Network Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
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User experience
How should cloud-centric organisations prioritise data protection?
Organisations can embrace digital transformation with confidence by including these critical considerations in data protection strategy planning and execution.
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Mobile data
Dynatrace introduces Session Replay, revamping mobile UX
The enhancements open the door for digmance feature adoptions ital teams to further optimise the user experience, performance feature adoptions and conversions of their mobile apps.
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Commerce Systems
The crucial role of digital experience in a successful eCommerce venture
Developing a strong online relationship with the customer is a crucial part of doing business in the digital era.
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Google
Research finds top-ranked sites in Google result fail user experience test
Research suggests that websites ranked in Googles top 20 search results fail to meet the user experience threshold.
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Digital Transformation
How IT will lead digital transformations
The COVID-19 pandemic has raised the urgency of digital transformation as companies have been forced to shift from in-person to contactless sales and services overnight. Delivering digital customer experiences has become the only way to do business.
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DevOps
Agile and innovative teams are key to outstanding customer experiences
To ensure happier customers, fewer bugs and faster page loads are needed. Here are three ways that teams can enable greater customer experiences for their businesses — and it all starts with the dev team.