IT Brief New Zealand - Technology news for CIOs & IT decision-makers
New Zealand

User experience (UX) Stories

Global Stories

User experience (UX) stories

Nexer Digital hires six to boost public sector team
Government

Nexer Digital hires six to boost public sector team

The additions will help the agency deliver more public sector work, including Defra programmes that need stronger service design, research and accessibility.

By Mara Sugue • 3 min read • Last month
SPOR Group & Chris Gore named AV Awards 2026 finalists
Hybrid & Remote Work

SPOR Group & Chris Gore named AV Awards 2026 finalists

The recognition puts workplace technology reliability in the spotlight, as the Maidenhead firm and its co-founder vie for two AV industry honours.

By Mara Sugue • 3 min read • Last month
CI&T wins Preferred tier in Anthropic Claude network
Digital Transformation

CI&T wins Preferred tier in Anthropic Claude network

The upgrade gives the consultancy stronger standing as enterprises move AI from pilots into production, with more than 50 Claude projects under way.

By Sofiah Nichole Salivio • 4 min read • Last month
Acumatica embeds AI across cloud ERP in 2026 R2 update
Software-as-a-Service

Acumatica embeds AI across cloud ERP in 2026 R2 update

Mid-market users will get embedded AI, a new analytics layer and industry-specific upgrades as routine ERP tasks shift onto Acumatica's 2026 R2 platform.

By Karen Joy Bacudo • 4 min read • Last month
OpenAI launches dots, always-on AI agents for work
Software-as-a-Service

OpenAI launches dots, always-on AI agents for work

The new service lets users delegate ongoing work to persistent agents that can act across apps, raising fresh privacy and control questions.

By Mara Sugue • 4 min read • Last month

Stories from Other Regions

User experience (UX) stories

UK health users quit products when benefits are unclear
Personalisation

UK health users quit products when benefits are unclear

More than half of digitally active UK health shoppers have quit products because they saw no tangible results, research from Pomegranate found.

By Mara Sugue • 4 min read • Last week
Finalytics launches personalised Travis Credit Union website
Customer Experience

Finalytics launches personalised Travis Credit Union website

The rollout aims to cut search time for nearly 280,000 members by showing more relevant loan and account information earlier online.

By Karen Joy Bacudo • 3 min read • Last week
LogicMonitor bundles Edwin AI into all platform tiers
Hybrid Cloud

LogicMonitor bundles Edwin AI into all platform tiers

IT buyers may find consolidation easier as LogicMonitor folds Edwin AI and digital experience monitoring into every platform tier.

By Sofiah Nichole Salivio • 4 min read • Last week
Beyond the Selfie: How EU AML Reform Could Reshape Customer Onboarding
Data Protection

Beyond the Selfie: How EU AML Reform Could Reshape Customer Onboarding

From July 2027, firms will face stricter proof-of-identity rules that could slow onboarding unless they adopt trusted digital credentials and better audit trails.

By Clive Bourke • 2 min read • Last week
Multilingual shoppers shun poorly localised websites
Customer Experience

Multilingual shoppers shun poorly localised websites

More than half of multilingual consumers have walked away from a purchase after finding a site or app poorly adapted to their language.

By Sean Mitchell • 3 min read • Last month
Blutui lands BIMA website deal in UK digital market
Artificial Intelligence

Blutui lands BIMA website deal in UK digital market

The win gives the Hamilton platform a high-profile UK reference as digital suppliers race to prove practical AI uses in website builds.

By Sean Mitchell • 3 min read • Last month
Grafana adds knowledge graph to link telemetry & users
DevOps

Grafana adds knowledge graph to link telemetry & users

The update is designed to help engineers trace faults from infrastructure issues to affected services and customers, cutting time to resolution.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK retailers miss key loyalty drivers, study finds
Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last month
Samsung Canada launches foldable phone Q&A campaign
iOS

Samsung Canada launches foldable phone Q&A campaign

As foldable phones move into the mainstream, Samsung Canada is trying to win over cautious buyers with creator-led answers on durability and daily use.

By Sofiah Nichole Salivio • 4 min read • Last month
Logitech wins two Australian design awards for mice
Logitech

Logitech wins two Australian design awards for mice

The honours highlight growing pressure on peripheral makers to win buyers with ergonomics, durability and repairable design, not just features.

By Mara Sugue • 4 min read • Last month
Applause survey finds AI use rises but defects grow
Artificial Intelligence

Applause survey finds AI use rises but defects grow

Wider adoption is not easing quality worries, with 29% of teams reporting more or worse defects even as 92% now use AI in testing.

By Sofiah Nichole Salivio • 4 min read • Last month
Superloop wins Australian Good Design Award for app
Customer Experience

Superloop wins Australian Good Design Award for app

The recognition bolsters Superloop's shift to digital self-service, with judges citing lower support demand, clearer workflows and stronger adoption growth.

By Mara Sugue • 4 min read • Last month
PUNTR raises USD $500,000 to grow US sports challenge app
Personalisation

PUNTR raises USD $500,000 to grow US sports challenge app

The cash will fund product development as the Los Angeles-based startup builds personalised sports challenges for US fans beyond live viewing.

By Raphael Veloso • 3 min read • Last month