Workforce Technology stories - Page 7

Forrester warns rapid advances in artificial general intelligence are set to transform workforces worldwide, urging firms to start AI readiness programmes now.

Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

Australian manufacturers are boosting productivity by using real-time workforce data tools to tackle labour shortages, compliance, and operational challenges.

Aon will host its first Insights Series in Auckland, focusing on risk and resilience with leaders addressing complex challenges across industries in 2025.

Hexaware has launched the Agentic AI Academy with upGrad Enterprise to upskill staff in autonomous AI, preparing them for the future of intelligent enterprise systems.

Agentic AI is transforming frontline workforces by autonomously managing tasks in retail, healthcare, and hospitality, enhancing efficiency and resilience.

Deel launches AI Workforce, offering seven AI agents to automate HR and payroll tasks across 150+ countries, easing understaffing pressures globally.

Blue Yonder expands with acquisitions and AI, securing major clients and boosting supply chain efficiency amid inflation and regulatory challenges in Q2 2025.

HR leaders must prepare solid ROI, cost, and risk data to convince finance teams that HR software is a strategic investment, not just a cost centre.

Nearly 25% of Australia's 2025 workforce is over 50, yet 42% face age discrimination, despite their vital skills in sectors like healthcare and construction.

ServiceNow partners with Datacom to boost AI-driven automation in New Zealand, aiming to enhance enterprise productivity amid demographic challenges.

Frontline workers often lack real-time updates, causing costly inefficiencies and missed shifts; firms say better communication boosts productivity by 25%.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

Rippling's HR tech boom in Australia, with 80+ staff, tailored tools, and USD $450m raised, supports local firms growing globally amid rising compliance needs.

Businesses must empower employees through HR-led cybersecurity education and tech to prevent costly cyberattacks and safeguard company data and trust.

AI is sparking innovation and concern across sectors worldwide as firms race to harness its power while addressing risks and workforce anxieties.

Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.

HR Crowd appoints Ben Bach as NSW Practice Director to strengthen regional leadership and client engagement across Australia and New Zealand.

Deel unveils AI payroll upgrades and new pay features in New Zealand to ease onboarding, payroll, and empower employees with early wage access and clearer payslips.