Technology news for New Zealand's largest enterprises
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Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
Gartner’s four musts for digital customer service
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
Why governments should invest in citizen engagement platforms
"The digital revolution has seen businesses around the globe race to overhaul their ICT infrastructure, however, governments are lagging behind."
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
Is virtual reality ruining our society?
We gaze into the future and the impact of digital communications and virtual reality.
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
"It's a way of working that encourages mass collaboration & doesn't restrict access to information, data or analysis – a democratisation of data."
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Employee engagement the secret to business success
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."
Finding a solution to the problem that's costing ANZ businesses billions
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
Survey: Only 22% of Australian small businesses are digitally engaged
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.
Synchrony Global and WalkMe expand APAC partnership
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.
Connected Learning Advisory to host digital tech events this April
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Turns out it doesn't take much for your customers to go elsewhere
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."
Cisco looks to make South East Queensland first smart region
“Cisco recognises this as a unique opportunity for Queensland to harness digital technology to accelerate outcomes and attract global attention."
Equipping the educator sector for success: Cyclone goes Platinum with HP's Enterprise Group
The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.
Digitally influenced retail sales to reach $2.2 trillion by 2015
“Retailers should focus on designing and building [digital] customer experiences that play to how their customers are shopping for their products."
Are you fooled by multi-channel?
Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture?