About Jed
Jed Nykolle Harme
Editor
With over six years of experience in the journalism industry, Jed Nykolle is a freelance writer, community journalist, and editor specializing in fintech, technology, science, and news, with a soft spot for travel and feature SEO stories. When she’s not chasing deadlines, she’s probably writing poems, getting lost in beaches, or hiking mountains in search of the perfect sunset.
Stories by Jed
Tammy Hahn appointed Senior VP of Product at Ignition
Today
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saas
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ipo
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professional services
Tammy Hahn joins Ignition as Senior VP of Product, aiming to expand the US leadership and scale its professional services billing platform globally.
Titanbay named UK's most generous employer for staff benefits
Today
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work-life balance
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talent retention
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ex
London-based asset manager Titanbay has been named the UK’s Most Generous Company for its inclusive employee benefits and share scheme.
Consumer frustration, poor digital experiences on the rise
Today
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digital engagement
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digital marketing
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customer journey
91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.
Young Shoppers Boost E-Commerce Amid Delivery Woes
Today
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saas
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cx
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ecommerce
Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.
Green skills gap limits UK youth access to growing green jobs
Today
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sustainability
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climate change
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capgemini
UK youth show greater confidence in green skills than global peers, but a 200,000-worker shortfall threatens the rapidly growing net zero sector.
Michael Campbell appointed Chief Product Officer at Hyland
Today
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saas
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digital transformation
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cx
Hyland appoints Michael Campbell as Chief Product Officer to lead cloud, AI, and content management innovations, leveraging his 20+ years in enterprise software.
Comfort and durability top Australia's 2025 furniture trends
Last week
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ecommerce
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flexible work
Research reveals Australian homes in 2025 favour practical, timeless furniture like queen bed frames and round coffee tables over velvet and rattan styles.
Dresses & jumpsuits top returns as Aussies shop online
Last week
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cx
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martech
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online shopping
Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.
Scattered Spider hackers shift focus from UK to US retailers
Last week
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ransomware
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mfa
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phishing
Cybercriminal group Scattered Spider, known for targeting UK retailers, has shifted focus to major US retailers, raising fresh cybersecurity concerns.
US faculty seek support to boost digital course accessibility
Last week
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edutech
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it training
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higher education
A US survey reveals just 11% of higher education faculty feel equipped to make digital course content accessible to students with disabilities, highlighting training gaps.
Fivetran appoints Monica Ohara as Chief Marketing Officer
Last week
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saas
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cx
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martech
Fivetran appoints Monica Ohara as Chief Marketing Officer to spearhead global marketing and brand development, enhancing its data integration leadership.
NTT DATA unveils Smart AI Agent Ecosystem for business growth
Last week
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private cloud
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digital transformation
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hyperscale
NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.
Orange Belgium pioneers CommScope VUE platform in Europe
Last week
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network infrastructure
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commscope
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nfv
Orange Belgium has launched CommScope's VUE platform in its DAA network, marking the first European use to modernise video delivery infrastructure.
Kangaroo Island internet at risk as network talks collapse
Last week
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customer service
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swoop holdings
Kangaroo Island residents face possible internet outage from 16 May as supplier Island Wide threatens to cut services amid stalled acquisition talks with Swoop.
Alibaba releases VACE, an open-source AI video editor
Last week
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digital entertainment
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ai
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software development
Alibaba launches Wan2.1-VACE, an open-source AI model combining video generation and editing, streamlining content creation for various media platforms.
Global financial leaders awarded for digital risk innovation
Last week
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data analytics
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digital transformation
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fintech
Andy Lawrie of Nationwide wins FICO Decision Hero Award for leading credit decision overhaul, boosting efficiency and compliance in financial services.
Klippa partners with Ben Accord to drive automation in AU
Last week
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digital transformation
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rpa
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erp
Klippa partners with Ben Accord Business Solutions to automate document processing and finance transformation in Australia, enhancing business efficiency and growth.
AVK appoints Sarah King to spearhead sustainability drive
Last week
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hyperscale
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dei
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dc
AVK has appointed Sarah King as Head of Corporate Social Responsibility to drive sustainability and social impact initiatives in the data centre sector.
BioCatch appoints Andreas Dombret to aid global expansion
Last week
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hyperscale
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fintech
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data privacy
BioCatch appoints Andreas Dombret as senior advisor to boost global growth and fight financial crime with innovative technology.
BlackLine unveils new AI agents to boost finance automation
Last week
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ai
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agentic ai
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blackline
BlackLine has expanded its AI capabilities to boost financial operations, integrating agentic AI within its platform for faster, smarter accounting processes.