Customer experience stories

Digital transformation will continue to morph and steer CIO’s priorities in new and different directions, writes Sitecore chief operating officer for APJ Steve Hawkes.>>

A new study reveals a sharp divide in the digital strategies of better-performing companies (leaders) versus followers.>>

The SAS CDP is designed to help brands collect, analyse and activate first-party data in real time, embedding insights into customer-facing systems to create value in consumer engagement and business models.>>

Following Contentsquare’s acquisition of Hotjar, the companies will jointly serve the global market end-to-end, with the intention of enabling businesses to deliver better digital experiences to customers.>>

Those who get it wrong, even just once, could see more than half of their customers leave forever.>>

Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey. >>

The COVID-19 pandemic has enhanced customer expectations, and interactions must be built on a solid digital strategy, writes Empired head of digital Kevin Miller.>>

Retailers that improve the customer experience are better placed to improve revenue and profits amid growing competition, writes Loyalty Now CEO Cary Lockwood.>>

A recent Forrester analysis has found that WSO2's Identity Server solution can accelerate time-to-market, ROI and productivity. >>

The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.>>

Twillio believes software developers are the key to creating a differentiated customer experience. >>

Organisations can’t afford to take any chances when it comes to delivering faultless digital experiences. >>

NICE says the aim is to lead customers through a ‘seamless and effortless’ omnichannel service journey.>>

"These technologies support new operational needs of managing a remote workforce and new demands and expectations from customers.">>

Genesys G-Summit South Asia 2021 is a two-day virtual customer experience event for customers, industry visionaries, and market experts from around the South Asia region.>>

“As Australia moves toward re-opening, self-service automation technology will be key in enabling airports to operate safely, without compromising on efficiency or passenger experience.">>

With Clarabridge, Qualtrics plans to enable organisations to tune into, analyse and act on everything customers and employees are saying, wherever they're saying it.>>

Its business model was simple – provide a connection between customers and retailers, then enable those retailers to improve the customer’s experience.>>

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.>>

The data analyst company says these companies must also build trusted data initiatives by increasing the capabilities required for digital trustworthiness.>>

"We are excited to see how Brauz is using the Zoom platform to help retail businesses be more successful and bring virtual experiences into a whole new space.”>>

“Scaling personalised experiences in a world where customers have control over how brands use their data, is the next big thing for marketers in any business to tackle.">>

With the addition of Vesta’s product data management capabilities, Ultra Commerce will work to boost customer experience, product range, and operational efficiencies.>>

"The demand for these types of solutions is continuously growing, and we are delighted to add Envestnet | Yodlee to our list of partners and to bring these solutions to life across Australia and New Zealand.”>>