IT Brief New Zealand - Customer experience stories

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Customer experience

These search results are from across the Techday Network of sites

Why humans will remain at the core of customer experience

"Customers are just as reliant on human interaction as ever."

How online retail businesses need to bundle security into customer experience

E-commerce sites, in particular, are increasingly targeted by hackers due to the sensitive payment card information.

Opinion: Digital transformation is no pain no gain

Everyone craves the agility and innovation (among other things) that digital transformation promises, but how many are willing to take the risk?

Enterprise communication systems stuck in the 90’s – exclusive insights by 8x8

This expert asserts that at this very moment your communications system is determining your future and whether you thrive or fail.

Digital Realty launches new global command center

The facility is set to optimize customer experience by providing stability and rapid response capabilities for its customers around the world.

Three CX myths to avoid, according to Gartner

Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

Address for success: why addresses hold the DNA of data

The benefits of understanding addresses extend beyond revenue: correctly ‘addressing’ individuals help organisations to build long-term customer relationships.

How ML and IoT will shake up Aussie business

An industry expert gives his view on exactly how machine learning and the internet of things will change the way businesses operate in Australia.

Using technology to inspire customers

"It starts with understanding what drives your existing customers."

Businesses failing to grasp customer experience know-how

More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.

Seven strategies for doing business in a post-digital world

You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

Are we in danger of losing the softer side of customer service?

"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."

Avaya and Unisys partner to bring cloud-based UC to Aussie Govt

The agreement will provide joint clients in Australia with integrated solutions.

Protecting the customer experience in a digital age

"As organisations look to innovate at previously unimaginable speeds, it’s getting harder to make sure software works perfectly, every time."

Twilio launches new developer API for WhatsApp platform

“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."

Verint takes CX to new heights with in-demand AQM solution in APAC

There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.

CX perception gap means opportunities for channel

A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.

Four ways social media management software is transforming CX

Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

Global CX company claims stake in A/NZ market with acquisition of local boutique

The company will also set up an office in New Zealand as a part of the expansion.

Zendesk launches omnichannel suite for integrated customer experience

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.

Qualtrics partners with IBM to bolster XM platform

Through the partnership, IBM Kenexa World Norms benchmarks will be running on the Qualtrics XM Platform.

Veeam's latest NPS score 3.5x industry average

Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.

HubSpot’s latest offering makes it easier to deliver better CX

HubSpot's new customer service product is designed to turn every customer interaction into a growth opportunity.

Polycom dials up APAC CX strategy with new appointment

Andrew Hug will lead the charge creating a customer-focused strategy that combines securing customer insights and analysis.

Survey: App dev is surging, but how are businesses doing it?

Today “every company is in the software business" to get a competitive edge, and this survey reveals how app dev is affecting IT teams.

Whitepaper: How to detect and respond to threats faster

This white paper uncovers how UEBA reduces your organisational risk and enables you to respond more quickly to attacks.

Whitepaper: How to build cloud policies your organisation can stand by

Done right, digital transformation can transform the way governments engage with citizens, make businesses more productive and help non-profits be more effective.

Whitepaper: An inside look at the benefits of cloud

"Cloud computing is revolutionising business, enabling organisations to move faster, spend less and deliver greater value."

Whitepaper: The best way to get insights relevant to your business

A Design Sprint offers a framework for making progress and decisions when you have a new customer proposition.