We've heard a lot about workforce productivity recently, with particular regard, to mobility, thanks to XT and 2degrees.
NetSafe launches 'The Whatsit?', a free online resource aiding SMEs in crafting ICT policies and promoting cybersafety, boosting productivity and security.
Contact centre professionals face the same issues during a recession, including budget cuts and difficulty in recruiting quality staff.
Government contact centres in New Zealand are taking steps to improve customer service after a survey revealed widespread dissatisfaction among citizens.
Around 300 ASB staff volunteered to take the calls for the TV3 Big Night In telethon at the bank's contact centre in Albany last month.
Videoconferencing has seen significant growth in New Zealand, with companies utilising the benefits including faster decision-making and improved collaboration.
Stephen Crombie takes the helm of Govt Technology Services, unveiling plans to revamp the UK's ICT infrastructure and cut costs.
The talk around broadband infrastructure is overlooking the need to address the rural sector, crucial to NZ's international competitiveness.
Telecom Wholesale halts its broadband and residential PSTN 'loyalty' offer following a breach of separation undertakings, with potential penalties looming.
Mobile CRM technology is revolutionizing customer management, providing easy access to information anytime, anywhere.
Transitioning from finance to CIO, you're now steering ICT projects. Learn key ICT concepts to excel in decision-making and justify budget needs.
Revolution or evolution? The debate on how e-business should be implemented continues. #ecommerce #digitaltransformation.
The service is available via the WAP platform TWorld, which is installed on the range of XT Network cellphones.
Portable technology revolutionizes the workforce by providing access to crucial information and improving productivity.
Panasonic's DMR-BW850 recorder frees your favourite HD TV recordings from the hard drive's confines, doubling as a definitive media hub.
If you're living in an area in which it is uneconomic to supply you with a telecommunications service, please stand up.
Kaseya has appointed Sim Bong as its first New Zealand Country Manager as part of its strategy to grow in the Kiwi market, says CEO Gerald Blackie.
The new voluntary Web content filtering system for ISPs is expected to be up and running within a matter of weeks.
MBS's Sales Manager Richard Williams shares 30 years of IT experience with The Channel, discussing changes and challenges in the industry.
Like Wii Sports before it, Wii Sports Resort is an accessible party game that's likely to draw in all manner of players.
