itb-nz logo
Story image

A quick overview of Microsoft Dynamics in 2019

10 Jul 2019

Microsoft’s business applications group includes both its Dynamics as well as its Power Platform products.

Within the Power Platform, Microsoft includes its Power BI (business intelligence) and Power Apps. The former is a data visualisation tool while the latter is a modern low code or no-code app creator.

The Dynamics business has combined the vendors ERP & CRM solutions into a unified platform called Dynamics 365. This can be deployed in either cloud or on-premise strategies.

The combining of these two traditionally siloed systems (ERP & CRM) has created opportunities for a bunch of data to be better utilised.

Within Dynamics, they have modules for Service, Sales, Marketing, Talent, Finance, Operations and Commerce. These modules can be stand-alone apps although Microsoft sees them as much better together.

With Microsoft’s 2016 acquisition, Linkedin has been deeply integrated across the whole of the Dynamics solution.

In addition, mixed reality and artificial intelligence are being infused across Dynamics.

Four mixed reality tools are currently available out of the box, which can help organisations visually demonstrate, train, visualise and collect important information. The tools include Dynamics 365 Remote Assist, Layout, Product Visualize and Guides.

All of these work with Microsoft’s HoloLens 2 mixed reality headsets.

An example of guides in use is below:

Along with the ERP & CRM apps coming together, the data is too. Microsoft is storing customer data from Dynamics, Office 365 and Linkedin data with a unified approach. This enables opportunities for artificial intelligence reasoning, insights and recommended actions.

Within this Microsoft offers six Dynamics artificial intelligence offerings Customer Service Insights, Market Insights, Sales Insights, Customer Insights, Virtual Agent for Customer Service and Fraud Protection.

An example of artificial intelligence in use is below:

The Dynamics business has been enhanced by the Open Data Initiative that Microsoft announced with Adobe & SAP in September 2018.

Story image
Hawkes Bay launches digital transformation project with TechnologyOne
New Zealand’s Hawkes Bay Regional Council has announced it is set to undergo significant digital transformation in partnership with enterprise Software-as-a-Service provider TechnologyOne. More
Story image
Cyber-attacks thrust IT compliance to the top of the business agenda
If an organisation is running on the cloud, its ecosystem has to be compliant with industry standards and frameworks. Here are some tips on how to ensure compliance processes are fit for purpose.More
Story image
Why risk managers are looking hard at technology risks
"Regardless of your scale of operations, it’s best to have a risk management strategy that not only anticipates but also mitigates potential problems that could disrupt your business."More
Story image
Fortinet's Secure SD-WAN - empowering remote workforces
Secure SD-WAN supports remote workforces, simplifies management and helps ensure business continuity. More
Story image
Standard Chartered Bank moves to cloud-first future with Microsoft
"To realise our digital ambitions, Standard Chartered has chosen Microsoft as a strategic partner and this partnership marks a major milestone for the bank in adopting a cloud-first approach." More
Download image
Why there's a huge push for NFV in today's enterprises
To help networking and IT professionals better understand the opportunities and challenges associated with deploying NFV technology, new research based on responses from more than 1,300 IT and networking professionals from around the world is now available. More