IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Story image

AI: Get started now, but on the right foot.

By Contributor
Mon 7 Jan 2019
FYI, this story is more than a year old

Article by Infor AI product management director Rick Rider.

The speculation around Artificial Intelligence (AI) will continue to escalate in 2019. The hype will occasionally teeter between visions of apocalyptic machine-domination and utopian worlds where humans no longer need to work - although both extremes are still science fiction.

While AI is going to gain widespread adoption in the coming year, the applications will primarily be proof-of-concept test cases. Focused experimentation is a necessary prerequisite - and smart investment to make - before full implementation.

The current state of AI

Nearly 60% of the companies with more than $1 billion in revenue have at least pilot AI programmes underway, says a report from consulting firm McKinsey. In addition, Forrester Research estimates that revenue from AI-related software will nearly triple to $2.9 billion over the next three years. And by 2021, robotic automation technology will be doing the equivalent work of nearly 4.3 million humans worldwide.

While robotics is often the top-of-mind application associated with AI technology, the use cases are far more varied and typically behind the scenes.

Today, AI is successfully being used in search engines, predictive analytics, chatbots, and voice-activated personal assistants like Alexa. It’s being embedded in software solutions for managing facility resources, supporting diversity, optimising inventory, sales forecasting, and anticipating customers’ next purchases, among the many use cases. Industries like healthcare and manufacturing, driven by needs for efficiency, are spurring further innovation.

Despite the proven benefits, mass adoption is still in the future, with some challenges to be addressed.

Top three speed bumps slowing down progress  

1. Early examples

Many of the early test cases revolve around retail and consumer applications. Business applications have been slower to materialise. The examples are limited and narrow-focused, often unique to a single company, product category or niche vertical. It’s hard to learn from examples that are totally unrelated to your own market landscape.

2. Best practices yet to be defined

Another obstacle to full-scale deployment is the current lack of well-defined best practices. The documentation of early-adopter deployments are often sketches, deliberately vague to protect proprietary concepts. Companies will need to do their own research rather than count on implementation how-to details being readily available in the public domain.    

3. Unknown financial impact

Limited understanding of financial impact is another hurdle yet to be crossed. The successful applications garnering press coverage, so far, often have focused on technology, driven by IT teams, not line-of-business managers with specific market pains to fix or quantifiable goals to reach. This technology-centric approach has value, but limitations, such as lack of data to support a business case or return on investment (ROI) story.  

2019 is the year to build the business case and collect quantifiable results, which can be used to present large-scale proposals and gain support from stakeholders - especially gatekeepers for funding.

Three benefits the experimentation stage will yield

1. Cost justification

Through a phase of experimentation, organisations will discover what works, and what doesn’t - and the bottom-line implications, which can be found from increased productivity, reduction of waste, boosts in customer spending, or new revenue streams. The bigger, the better, but even small gains over time can provide the necessary cost justification.

2. Scalable model

Besides generating RoI data, a well-documented test case can also provide the scalable framework for future expansion of AI adoption. A discovery decision-making tool, coaching services, process automation, and built-in intelligent workflows are some of the ways innovative solution providers are helping customers quickly roll out pilot projects. The exploration process can be as short as two months when the right tools are used.

3. Team buy-in

A successful test case that involves a positive experience for users will help overcome team fears of being replaced or marginalised by AI. Proactively demonstrating to the workforce that AI will be a tool, not a replacement, will help overcome scepticism that can derail projects. By engaging people at multiple levels in the organisation, the pilot project can help build a new mindset - one that fully embraces AI and its vast potential.     

Conclusion

This strategic planning and budget setting season is the time to set expectations for AI initiatives and allocate resources. While a big-bang project may be the long-term goal, it’s important to remember that test flights must occur first. This means budgets for a discovery phase, time for planning methodology, and flexibility to adjust the plan if needed.

Choosing to work with a solutions provider or implementation services provider that can provide support tools will help ramp up the process smoothly and avoid common mistakes.

In summation: Get started now, but on the right foot.

Related stories
Top stories
Story image
Malware
New vulnerabilities found in Nuspire’s Q1 2022 Threat Report
“Threat actors are quickly adjusting their tactics and these exploits tend to get industry attention, but the threat posed by older and attacks still persists."
Story image
Apricorn
Data backup plans inadequate, data still at risk - study
The Apricorn 2022 Global IT Security Survey revealed that while the majority organisations have data backup plans in place, data for many are at risk.
Story image
Qualys
Qualys updates Cloud Platform solution with rapid remediation
The new update is designed to enable organisations to fix asset misconfigurations, patch OS and third-party applications, and deploy custom software.
Story image
Digital Transformation
Pluralsight and Ingram Micro Cloud team up on cloud initiative
Pluralsight has teamed with Ingram Micro Cloud to build upon cloud competence and maturity internally, and externally support partners’ capabilities.
Story image
Customer experience
Research unveils precarious customer loyalty for retailers
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
Story image
Safety
Voxel hits total funding of $18M following ongoing wins
Since raising its seed round in September, Voxel has grown at pace, by decreasing on-site injuries by upwards of 80% and increasing operational productivity.
Story image
Digital Transformation
The impact of COVID-19 on healthcare environments and care delivery
The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.
Story image
Artificial Intelligence
SAS unveils AI experience to improve kids' batting abilities
SAS has created The Batting Lab, an interactive experience using AI, computer vision and IoT analytics to help kids improve their baseball and softball swings.
Darktrace
Threat actors are exploiting weaknesses in interconnected IT/OT ecosystems. Darktrace illuminates your entire business and takes targeted action to stop emerging attacks.
Link image
Story image
Remote Working
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
Story image
Sisense
Data and analytics could be key to higher selling prices in APAC
Sisense's latest report has found that almost half of data professionals in APAC think customised data and analytics can create better selling prices for their products.
Story image
Cybersecurity
A10 Networks finds over 15 million DDoS weapons in 2021
A10 Networks notes that in the 2H 2021 reporting period, its security research team tracked more than 15.4 million Distributed Denial-of-Service (DDoS) weapons.
Story image
Commerce Commission
ComCom welcomes new marketing codes for the telecom industry
The Commerce Commission is welcoming the creation of new marketing codes for the telecommunications industry.
Story image
Fonterra
Fonterra to use automated guided vehicles by Dematic
New Zealand's dairy giant Fonterra is upgrading its manufacturing facility in Edendale with new automated guided vehicles (AGVs) from Dematic.
Story image
Cybersecurity
Managed service providers: effective scoping to avoid costly vendor pitfalls
Managed security services are outsourced services focusing on the security and resilience of business networks.
Story image
PaaS
New digital traffic light system to tackle construction defects
Smarter Defects Management launches its PaaS digital system and says it will revolutionise managing defects in the construction industry.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Workato
Workato unveils enhancements to enterprise automation platform
"The extra layer of protection with EKM, zero-logging, and hourly key rotation gives customers a lot more visibility and control over more sensitive data."
Story image
Excel
Could your Excel practices be harming your business?
While Excel has been the de-facto standard for budgeting, planning, and forecasting, is it alone, enough to support organisations in the global marketplace that’s facing rapid changes due to digital transformation?
Story image
Nozomi Networks
Nozomi Networks, Siemens reveal software integration
Nozomi Networks and Siemens have extended their partnership by embedding Nozomi Networks’ software into the Siemens Scalance LPE local processing engine.
Story image
Fortinet
Fortinet's Security Fabric hits new record for integrations
The Fortinet Security Fabric has surpassed 500 technology integrations with more than 300 Fabric-Ready Technology Alliance Partners.
Story image
Remote Working
How zero trust and SD-WANs can support productive remote working
The way people connect with applications and data has changed, users are remotely accessing resources that could be stored anywhere from a corporate data center to the cloud.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Sustainability
Power at the edge: the role of data centers in sustainability
The Singaporean moratorium on new data center projects was recently lifted, with one of the conditions being an increased focus on power efficiency and sustainability.
Softiron
For every 10PB of storage run on HyperDrive vs. comparable alternatives, an estimated 6,656 tonnes of CO₂ are saved by reduced energy consumption alone over its lifespan. That’s the equivalent of taking nearly 1,500 cars off the road for a year.
Link image
Story image
Wireless
Cradlepoint expands its Cellular Intelligence capabilities
Cradlepoint has announced additional Cellular Intelligence capabilities with its NetCloud service.
Story image
SaaS
Cloudflare launches instant serverless database for dev teams
"Today we’re announcing our first serverless database which we expect will quickly become one of the largest databases in the world."
Story image
Supply chain
Jetstack promotes better security with supply chain toolkit
The web-based resource is designed to help organisations evaluate and plan the crucial steps they need to establish effective software supply chain security.
Story image
Application Security
What are the DDoS attack trend predictions for 2022?
Mitigation and recovery are vital to ensuring brand reputation remains solid in the face of a Distributed Denial of Service (DDoS) attack and that business growth and innovation can continue.
Story image
Artificial Intelligence
How to ensure ethical deployment of AI implementations
The increase in automation and machine technology such as AI and machine learning has unlocked a whole new level of scale and service to organisations. 
Story image
Collaboration
Meadows exits Ingram Micro New Zealand on a good note
We look at the resignation of Danny Meadows from Ingram Micro's New Zealand Unified Communications & Collaboration business unit.
Story image
Wireless Nation
Wireless Nation, N4L provide 4G network to remote NZ schools
Wireless Nation and Network for Learning (N4L) have rolled out the Rural Connectivity Group’s (RCG) new 4G network to better connect three Chatham Islands schools.
Story image
Artificial Intelligence
CFOs using digital workers and AI to prevent unnecessary loss
New technology is now allowing CFOs to use digital workers to automate their accounting processes, making it easier for them to avoid unnecessary losses.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Booster
Booster Innovation Fund. A fund of Kiwi ingenuity – for Kiwi investors.
Link image
Story image
Sustainability
Grasping the opportunity to rethink the metrics of a sustainable data centre
A data centre traditionally has two distinct operations teams: the Facility Operations team, and the IT Operations team. Collaboration between them is the key to defining, measuring, and delivering long-term efficiency and sustainability improvements.
Story image
Artificial Intelligence
SAS announces new products amid cloud portfolio success
Analytics and AI company SAS is deepening its broad industry portfolio with offerings that support life sciences, energy, and martech.
Story image
Apple
Apple previews new features for users with disabilities
Apple says new software features that offer users with disabilities new tools for navigation, health and communication, are set to come out later this year.
Story image
Digital Transformation
Trading up: It's time to swap core systems for flexible digital applications
This year will see more oranisations planning and commencing high tech renovations that will shake up the way they operate.
Story image
Microsoft
PwC NZ unveils new Cloud Security Operations Center
PwC New Zealand has unveiled its new Cloud Security Operations Center for the entire Microsoft technology stack.
Story image
Ransomware
Cybersecurity starts with education
In 2021, 80% of Australian organisations responding to the Sophos State of Ransomware study reported being hit by ransomware. 
Story image
Cybersecurity
Hard numbers: Why ambiguity in cybersecurity no longer adds up
As cybersecurity costs and risks continue to escalate, CEOs continue to struggle with what their investment in cyber protection buys. Getting rid of ambiguity becomes necessary.
Story image
Public Cloud
Cloud adoption still a work in progress, NetApp finds
NetApp has announced the results of the annual Cloud Infrastructure Report based on a survey of public cloud business and IT decision makers.
Story image
CRM
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."