itb-nz logo
Story image

AppFoundry & DevFoundry accelerate customer experience for Genesys

The Genesys Developer programme now supports over 250 active users, while the AppFoundry marketplace offers over 100 customer experience apps.

Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers, while also creating exceptional customer experiences and driving business performance.

The omni-channel customer experience company says that its partner Vidyo, is proof in the pudding. Vidyo has connected with over 50 Genesys customers around the globe since joining the AppFoundry.

Sam Waicberg, vice president of Business Development and Marketing at Vidyo, says that Genesys is actively directing its customers to the solutions that provide maximum value.

“Since joining the AppFoundry, Vidyo has enjoyed phenomenal support from the Genesys sales, professional services, and marketing teams to ensure that customers are aware of our solution, and that together we can deliver great video-based customer experiences,” says Waicberg.

Genesys claims that in order to increase opportunity for its partners, the company is continuing to ramp up investment in developer enablement and openness of the DevFoundry platform.

AppFoundry partners with integrations to Genesys Cloud include:

  • EffectiveCAT
  • MindTouch
  • ProcedureFlow
  • CallScripter

MindTouch CEO, Aaron Fulkerson, says the programme has helped MindTouch to get quality results. 

​“Through the AppFoundry program, MindTouch not only is getting a wider audience for our platform, but the AppFoundry team worked with us to find the right Genesys partner to complete our initial integration to ensure rapid time to market without sacrificing quality,” says Fulkerson. 

​Jim Kraeutler, vice president of the Innovation Group at Genesys, says that customers have greeted AppFoundry and DevFoundry as a welcome resource for solutions and support needed to accelerate innovation. 

“It’s very exciting to see how Genesys is increasing our customers’ ability to deliver great results using partner-created solutions.”

Story image
Hyland adds handwriting recognition to Brainware Foundation platform
The addition of advanced handwritten text OCR will enable organisations to expand their ability to extract information from documents and forms, as well as their ability to accelerate downstream processes.More
Link image
Key considerations for your next HCM decision
Finding the right HCM technology provider to help your organisation drive productivity, stay ahead of the compliance curve and deliver AI-driven insights can be difficult. Learn how to make the right choice for your business.More
Download image
Dynamic Workforce Risk - what it is, and how to mitigate it
Dynamic workforce management is essential for enterprises with a diverse staff and a 'revolving door' of joiners, movers and leavers. Here's how to manage your workforce in a rapidly changing business environment.More
Story image
Video: 10 Minute IT Jam - Who is 8x8?
In this interview, we speak with 8x8 regional manager for New Zealand Deane Jessep. 8x8 is a provider of integrated cloud phone, meeting, collaboration and contact centre as a service solutions, and has a global network with offices all over the world. More
Story image
Medallia opens Singapore data center
The data center will play an important part in making sure the company delivers on regulatory and data security requirements that Medallia's customers need for their experience programs.More
Link image
Network visibility: Why TAPs reign supreme compared to SPAN ports
TAPs are hardware components that connect into the cabling infrastructure to copy packets for monitoring purposes. So why are they better than SPAN ports?More