ControlUp named leader in digital employee experience tools

ControlUp has been named a Leader in the first Gartner Magic Quadrant for Digital Employee Experience (DEX) Tools. This recognition is based on the company's Completeness of Vision and Ability to Execute.

ControlUp contends that this achievement underscores its role in enhancing digital employee experiences across various environments, from virtualised workspaces to physical endpoints, applications, unified communications, and endpoint security.

Asaf Ganot, ControlUp Executive Chairman and Co-Founder, said, “Being named a Leader in the Gartner inaugural Magic Quadrant for DEX Tools, we believe, validates our belief that ControlUp is truly at the forefront of this market, delivering innovative solutions that not only meet but anticipate the evolving needs of our customers.”

“This recognition, we believe, is a testament to our relentless commitment to innovation and to driving the DEX market forward. We are more energised than ever to continue advancing our vision—reimagining DEX with true real-time visibility, actionable AI-driven insights, and automated remediation, all with the goal of empowering IT teams and employees to achieve unbounded productivity—across any desktop, any application, anywhere.”

The ControlUp DEX platform is designed to equip IT teams with tools to address digital workplace challenges, proactively prevent problems, and enhance overall digital experiences for employees. Among its key features are:

• True real-time visibility to monitor virtual environments and physical devices with a data capture interval of three seconds.
• Automated remediation using AI-powered insights that provide comprehensive monitoring capabilities for internal and remote employees, which includes automation, remediation, and proactive synthetic testing.
• Capability to manage any desktop, any application, and from any location, designed to help IT teams address a variety of use cases and existing technologies.

A customer in the retail sector commented on the platform’s performance on Gartner Peer Insights: “The end-to-end visibility allows us to have better insight into desktops/applications and alerts us of issues so that we can be proactive with resolving issues instead of reactive which enables for a better user experience.”

Another customer from the IT Services sector noted, “ControlUp Edge DX enables organisations to better serve their most costly resource. Their people! 70%+ of an organisation's costs can come from labour, and ControlUp enables you to understand how you can make the experience and productivity of your people even better no matter what device or location they work from.”

According to Gartner, DEX tools, such as those provided by ControlUp, “measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near-real-time processing of aggregated data from endpoints, applications, employee sentiment, and organisational context surfaces actionable insights and drives self-healing automations, optimised support, and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement, and other teams whose work depends on reliable information.”

The first Gartner Magic Quadrant for Digital Employee Experience Tools has set a new benchmark in evaluating vendors in this emerging market. It recognises companies that are making significant strides in improving employees' digital experiences.