itb-nz logo
Story image

Harcourts chooses Nintex to advance business operations

Harcourts International has invested in Nintex deployment, in order to better support the business operations and process management. Australia-headquartered Harcourts sold more than NZD$30 billion in property last year and has more than 900 offices in nine countries.

It is one of the fastest growing real estate groups in the world, offering a range of real estate services specialising in residential, commercial and rural property sales as well as property management services

Harcourts has experienced significant growth in recent years, which spurred the need for a cloud-based platform to host its processes and be easily accessible to the company’s global network of more than 10,000 team members.

Additionally, Harcourts sought to achieve a single source of truth to house its best-practice processes and strategies that have been developed over decades.

Operationally, the company wanted to reduce the time spent on various processes to improve efficiency, remove pain points with staff, reduce staff turnover, and maximise productivity by speeding up the onboarding and training process for new team members.

It also wanted a solution which would enable individuals to identify improvements, thereby enhancing its offering and improving the experience for both clients and employees.

Harcourts chief executive officer Steve Caradoc-Davies says, “Nintex Promapp is the perfect process management solution, enabling us to leverage the best-practice knowledge we have captured, allowing for real-time feedback, and helping us to create and maintain a high-performance work environment to the benefit of our team and, ultimately, our customers.”

“Nintex Promapp ticked all the boxes for providing a solution which could optimise enterprise-wide business processes and replace Harcourts processes currently recorded in operations manuals, various workflow software solutions, an internal library, and a legacy group experience software platform,” says Caradoc-Davies.

He says, “We were impressed with Nintex Promapps ease of use, ability to allow for interaction and feedback between different team members as well as its proven reliability, with strong international backing.

“We also hope to create new digital efficiencies by leveraging more capabilities from the Nintex Process Platform, including automation functionality, where appropriate. Our ability to share best practice processes for our franchisees across the group will improve the overall skills of our team members and their ability to differentiate themselves in the market.”

Harcourts International will deploy Nintex Promapp in four distinct phases over the next 18 months. Once fully deployed, the feedback functionality will enable the organisation to continually improve its processes while managing process variations that exist between various countries and jurisdictions.

“We’re also keen to see how we can use Nintex's workflow automation capabilities to determine pressure points that require attention,” says Caradoc-Davies. “The key learnings and improvements that we identify and roll out globally in a seamless and timely manner will result in a consistent experience for our customers.”

At the same time, employees now have one central source of truth with access to updated processes and their supporting documentation. Furthermore, new employees can be trained on a way of doing business that is consistent across the organisation.

Story image
COVID-19: Outbreak sees CX support tickets skyrocket globally
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.More
Story image
You're virtually invited: How the smartest organisations manage Office 365 and Microsoft Teams
If you’re starting your digital transformation journey or want to find out more about how you can boost your Office 365 productivity, this is your chance to take advantage of expert advice - free.More
Link image
Need better security now your workforce is remote? Get it for free
Remote working comes with all kinds of cybersecurity risks. Protect your business by leveraging multi-factor authentication, biometrics and push notification software for free.More
Story image
Acronis: Lack of backup process within organisations causing data losses
Traditional strategies and solutions to data protection are no longer able to keep up with the modern IT needs of individuals and organisations. More
Story image
Mentorship key to bringing women into cybersecurity - Microsoft
“Diverse teams make better and faster decisions 87% of the time compared with all male teams, yet the actual number of women in our field fluctuates between 10 and 20%. What ideas have we missed by not including more women?”More
Story image
Slack hires new head of APAC as remote working business booms
Slack has reported that in the past seven weeks, more than 7,000 new companies have signed up to Slack as remote working becomes the new norm. More