Infovista unveils VistaOne to unify network & CX data

Infovista has launched VistaOne, a new platform that brings network intelligence and customer experience intelligence together in a single environment for communications service providers and enterprises.

Infovista positions VistaOne as a response to operational problems that arise when network and customer data sit in separate systems. These include difficulty linking technical metrics to business outcomes and challenges acting on insights before they lose relevance.

VistaOne is built on a unified data fabric that places customer experience indicators alongside network information. Infovista said the approach shifts decision-making from isolated data points to business intent, with shared visibility across engineering, operations and customer-facing teams.

Rick Hamilton, Chief Executive Officer of Infovista, said customers struggle to turn information into action.

"The primary challenge facing both our enterprise and CSP customers today is the inability to translate data into decisive business actions," said Rick Hamilton, CEO, Infovista. "VistaOne changes this equation. Whether you are managing network infrastructure or orchestrating customer journeys, the platform provides a single source of intelligence that connects operational data to business outcomes. VistaOne is not another layer of analytics. It gives every team, from engineering to customer care, the clarity they need to act with confidence and deliver measurable results."

Two domains

The platform focuses on two closely linked areas. The first is network intelligence, covering visibility and analytics across the network lifecycle for service providers and enterprise network operators. Infovista said this spans investment planning, infrastructure design, transformation validation and ongoing assurance.

The second is enterprise customer experience intelligence, aimed at enterprises, contact centres and service providers tracking performance across the customer journey. Infovista framed the use cases around modelling journeys, refining experience design, validating change programmes and detecting issues before they affect users.

Infovista said the two domains share common business goals, including investment decisions, design for consistent performance, validation during transformation programmes and visibility into outcomes. VistaOne, it said, treats network performance and customer experience as related views of the same underlying conditions.

AI framework

VistaOne uses Infovista's VistAI framework, introduced earlier this year. Infovista describes VistAI as "agentic AI" incorporating telecommunications and customer experience knowledge built up over more than three decades of work with network operators and enterprises.

VistAI is delivered through three functional profiles. VistAI Ask provides natural-language querying across network and customer journey data, returning contextual responses. VistAI Automate focuses on workflow automation for tasks such as incident management and optimisation, with governance controls and audit functions. VistAI Monetize links experience insights with revenue-related activity; Infovista highlighted quality-based promotions, network API monetisation and service level agreement management as examples.

Muhannad AlAbweh, Chief Product Officer at Infovista, said the company aims to broaden access to analytics across teams and roles.

"With VistaOne, we are democratizing insights and analytics across the network lifecycle and the CX user journey by embedding 30 years of domain expertise into an agentic AI framework," said Muhannad AlAbweh, Chief Product Officer, Infovista. "In working with more than 1,000 CSPs and enterprises, the shared, fundamental challenge is making collected data useful for decision-making in the right context. VistaOne does not just surface problems; it orchestrates, predicts, and automates solutions before they impact users."

Early results

Infovista reported early outcomes from customers using technologies it described as foundational to VistaOne. These deployments, it said, combine AI and machine-learning features with existing products in its portfolio.

Reported improvements included up to a 60% reduction in mean time to resolution, which Infovista linked to improved observability and automated root-cause analysis. It also cited a 20% reduction in network build CAPEX, associated with more accurate radio-frequency planning and deployment recommendations.

Other reported metrics included a 28% reduction in drive-test repetition, attributed to automation and real-time test validation using AI, and 35% faster detection of enterprise-impacting issues through omnichannel journey monitoring. Infovista said this supported improved first-contact resolution and customer satisfaction scores.

Roadmap

Infovista describes VistaOne as a multi-phase programme rather than a single release. The initial launch includes access to "cloudified" Infovista solutions running with VistAI features. Infovista said it plans to expand integration capabilities in subsequent phases through 2027 and 2028.

Infovista said the staged approach gives customers flexibility as systems and requirements change. The company plans to demonstrate VistaOne and VistAI at Mobile World Congress in Barcelona.