Story image

IntegrationWorks transform FMG's rural insurance processes

19 Jun 2019

New Zealand rural insurer Farmers Mutual Group (FMG) has upgraded its digital programme in an effort to provide improved customer services and to leverage business opportunities, thanks to a partnership with IntegrationWorks.

As digital transformation sweeps the country, established insurers face the threat of disruption as smaller and agile competitors enter the market.

Understanding that threat, FMG sought to improve its digital programme by building new capabilities and ways to meet its business needs. Project Optimus is part of that digital programme.

“The project used agile and design-thinking methodologies and involved ongoing engagement from FMG stakeholders to drive continuous improvement and iteration at every sprint,” comments IntegrationWorks founder Grant McKeen. 

FMG designed and built numerous components including client profiles and a better customer experience across online, voice, and face-to-face services. 

While the company was challenged to plug everything together, much like ‘digital plumbing’, the company is already seeing benefits.

FMG also had to address its legacy back end technologies with the Guidewire system for processing policies, claims and billing systems. 

Other challenges included incorporating identity access management and a transition to Azure Cloud, as well as providing a DevOps environment so continuous testing could take place without negatively impacting concurrent work streams.

IntegrationWorks designed the integration layer and implemented a microservices architecture that enabled FMG to provide information services, business transaction services and management services for Guidewire.

This further enabled the combination of the business processes, orchestration, state control and capacity management for the services to be delivered at an agreed level to use across the enterprise.

“This transition has allowed eligible clients to self-service their insurance with FMG. This creates greater choice, convenience and control for clients in how they choose to manage their insurance,” continues McKeen.

FMG says that one of the key benefits in implementing this solution was having access to the talent and expertise of the IntegrationWorks team without which, FMG stated, it would not have been otherwise possible.

FMG can now provide improved client services and leverage business opportunities. By clients being able to self-manage their insurance with FMG, there is now a facility to offer other products to clients. This includes the capability to add new features or marketplace offerings that can increase revenue and provides flexibility with ease-of-release of new digital-orientated products.

Download image
Whitepaper: Evolving data centre security with next-gen firewalls
NGFW functionality can identify the actual application that is transported, regardless of port being used and the capability to attach user identity to security policies to manage traffic.More
Story image
14 Jan
Interview: Avaya seeks to improve employee experience with unified workspace
Techday spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.More
Story image
20 Jan
Mobile Mentor secures NZ Govt with TaaS mobile security certification
Mobile Mentor gained the Security Certification for its Mobile Decide Security and Threat Management services in the government’s Telecommunications as a Service (TaaS) programme.More
Download image
Fighting the sophisticated, sustained cyber-attacks of the 21st century
Advanced persistent threats are capable of breaching data infrastructure through continuous targeting and then remaining within that infrastructure, undetected.More
Link image
Whitepaper: Everything you need to know to build a strong cyber defence
There’s no denying the cybersecurity challenges: lack of skills, compliance and the changing threat landscape are just the tip of the iceberg.More
Story image
16 Jan
IDC on used smartphone market: No signs of slowing down
"In contrast to the recent declines in the new smartphone market, as well as the forecast for minimal growth in new shipments over the next few years, the used market for smartphones shows no signs of slowing down across all parts of the globe."More