IT Brief New Zealand logo
Technology news for New Zealand's largest enterprises
Partner content
Story image

Interview: SevOne's Jim Melvin talks digital transformation

By Sara Barker
Thu 22 Nov 2018
FYI, this story is more than a year old

We are in the age of agile software. Digital transformation and digital disruptions are more than just the latest buzzwords; they’re ways of describing the significant change ahead – not only for IT departments but for entire business processes.

SevOne is a company that has built its reputation on helping businesses through digital transformation. We talked to Jim Melvin, senior vice president and chief marketing officer.

He explains that SevOne is a company that caters to some of the world’s largest network and data center operations teams. SevOne helps those teams achieve their operational and availability targets. 

“If a bank, large enterprise or telecommunications provider is running a large complex network, then it has operational goals that must keep it running a very high percentage of the time,” Melvin explains.

“They also have certain efficiency and cost requirements. They have to roll out new services for customers and instrument complex networks to very great degree of detail. We help our customers achieve those operational targets.”

The company deals with major customers worldwide and in Asia Pacific, including Tata Communications, Vodafone in India, and Verizon Wireless in North America. One company closer to home is New Zealand telecommunications provider Spark.

Melvin says these companies have large, complex and dynamic environments. Coupled with digital transformation, they are now being challenged to operate like software companies. Those that don’t transform don’t last, because their buyers demand mobile services.

“So in the past, if I wanted to build a retail chain, I literally would have to build brick and mortar stores. I’d have to buy the real estate and I would roll out stores. In a digitally transformed world, I now have my products, I build a website, it's available to people when their mobile devices are in their homes. I can now change that any day I want, I can add new products - everything happens so much faster.”

Some companies like Ford Motor Company and General Electric have tried to tackle transformation and failed.

“For a lot of our customers, they have to become a software company. The infrastructure that these applications run on has to become more dynamic,” Melvin says.

“Not only do they have complex environments, but they're changing from being relatively static physical environments that have physical routers, physical switches, firewalls, and physical devices.” 

“Now these things are becoming virtual. When they’re virtual they’re dynamic, and they spin up and down at any moment. Tracking them is an entirely different problem. That has just created more and more complexity for our customers.”

That’s where SevOne comes in. Its position as the speed-at-scale leader means its experts provide fast insight into those large, complex environments. Customers always understand what's happening in their network infrastructure. They can often predict and avoid issues that might cause an outage. 

Spark New Zealand is a perfect example of how SevOne helps telecommunications providers. Spark had a fragmented legacy network of network performance management (NPM) tools that were only providing partial coverage. IT teams were left spending too much time gathering, analysing and taking action on performance data and issues.

Spark had three challenges: incomplete data, limited visibility, and the inability to scale. The company realised that its NPM tools just weren’t working, so it was time for a change.

“That’s what a lot of customers are dealing with when we show up,” Melvin says. “They have very complex environments. They don't have insight to really know what's going on, but they're held accountable for making sure that they're achieving their availability and their efficiency goals.”

In 2017, Spark chose the SevOne Data Platform. Now that platform monitors more than 385,000 objects in its core network, and more than 20,000 objects in its global internet network.

“Spark New Zealand's is already seeing significant reductions, operating costs with elimination of software lights that seeing maintenance and other costs,” Melvin says.

Spark’s Graham Prowse also spoke highly of SevOne’s Data Platform. 

“In all our deployments so far, we haven’t encountered a single device that couldn’t be polled or a metric that couldn’t be captured by the SevOne Platform,” said Prowse. “Given the diverse and highly complex nature of our network environment, we found that really remarkable.”

Melvin adds that SevOne provides comprehensive data collection across all of their devices. SevOne also provides enhanced visibility so they can see this information and report it.

Digital transformation that’s done well can result in increased revenue streams based on the ability to bring new services to market faster – something that will be different to every industry. 

Whether in aviation or banking, virtualised infrastructure speeds up the rate of new services to market – and makes them more efficient.

Virtualised infrastructure also means organisations don’t have to purchase hardware devices upfront and let them sit idle until they're used. Software devices, Melvin says, can be turned on when they’re needed. 

“That's one of the most compelling benefits of virtualised in-cloud technologies. They’re also looking for very high degrees of availability. And to be honest, these virtualised environments don't inherently provide that. That's what a management platform like SevOne provides. By collecting all this data, we can help them achieve their availability targets.”

Organisations that choose to ignore the challenge of transformation or disruption, or those that aren’t sure about what to do about it are risking their future.

“We’ve seen this in almost every industry – if they choose not to, their competition will,” says Melvin.

Competition isn’t just limited to existing firms – entirely new companies will form, take advantage of specialised areas and transform the entire space. Twenty years ago banks used to be full-service institutions, but now they are competing against online-only institutions that may specialise in one service like mortgages.

So the case for transformation is clear – but the first step is taking a long view about what an organisation would look like in a software-defined world and having a roadmap.

“That will typically start with deploying some level of IT infrastructure from which to deliver applications.”

“SevOne comes in as these services get created. These production services have to be managed and monitored. That monitoring feedback is what provides the confidence to achieve the availability goals and to achieve the efficiency goals that are part of this transformation.”

Given customers like Spark New Zealand and Tata Communications, SevOne has become the de facto standard as a communications service provider (CSP) and as a managed service provider (MSP).

“We also see a lot of growth in the managed service provider market because we do see more companies deciding that they will transform, but they may also choose to outsource the technology. For example, I'm going to outsource the running of data center; or I'm going to outsource a software defined wide area network to connect all my branch offices.”

“We have a number of technology partners like Cisco Systems, Red Hat, VMware in this initiative. We see a lot of enterprise accounts that are electing to consume these items as a managed service and we fully support that.”

SevOne knows that digital transformation and the changes that go with it aren't easy to manage, which is why organisations must first understand the maturity of their network and infrastructure monitoring capabilities.

SevOne offers a Maturity Model for Network & Infrastructure Management. By defining four distinct levels of maturity, this model provides a yardstick against which enterprises can compare their present status. It also offers suggestions for how organisations can improve their functional maturity in these areas.

To learn more about the Maturity Model for Network & Infrastructure Management, click here.

To regiter for the free webinar about the Maturity Model for Network & Infrastructure Management, click here.

Related stories
Top stories
Story image
Employment
Tech job moves - Forcepoint, Malwarebytes, SolarWinds & VMware
We round up all job appointments from May 13-20, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Migration
Let’s clear the cloud visibility haze with app awareness
Increasingly, organisations are heading for the cloud, initiating new born-in-the-cloud architectures and migrating existing applications via ‘lift and shift’ or refactoring.
Story image
Remote Working
Successful digital transformation in the hybrid work era is about embracing shifting goalposts
As organisations embraced remote working, many discovered they lacked the infrastructure needed to support history’s first global load test of remote work capabilities.
Story image
Vectra AI
Understanding the weight on security leader’s shoulders, and how to shift it
Millions of dollars of government funding and internal budgets are being funnelled into cybersecurity to build resilience against sophisticated threats, indicating how serious this issue has become.
Story image
ChildFund
ChildFund launches new campaign to protect children online
ChildFund says WEB Safe & Wise aims to protect children from sexual exploitation and abuse online while also empowering them to become digitally savvy. 
Story image
Ransomware
A third of companies paying ransom don’t recover data - report
Veeam's report finds 76% of businesses who are victims of cyberattacks paid the ransom to recover data, but a third were still unable to get their information back.
Story image
Apple
Apple previews new features for users with disabilities
Apple says new software features that offer users with disabilities new tools for navigation, health and communication, are set to come out later this year.
Story image
Sisense
Data and analytics could be key to higher selling prices in APAC
Sisense's latest report has found that almost half of data professionals in APAC think customised data and analytics can create better selling prices for their products.
Story image
Artificial Intelligence
AI-based email security platform Abnormal Security valued at $4B
"A new breed of cybersecurity solutions that leverage AI is required to change the game and stop the rising threat of sophisticated and targeted email attacks."
Story image
Lightspeed
Lightspeed launches all-in-one marketing platform in A/NZ
ECommerce provider, Lightspeed has launched a new all-in-one marketing solution, Lightspeed Marketing & Loyalty in Australia and New Zealand.
Story image
Sustainability
Legrand unveils Nexpand, a data center cabinet platform
Legrand has unveiled a new data center cabinet platform, Nexpand, to offer the necessary scalability and future-proof architecture for digital transformation.
Story image
SaaS
Maintaining secure systems with expectations of flexible work
Most office workers feel they've proved they can work successfully from home, and as much as employers try, things aren't going back to the way they were anytime soon.
Story image
Malware
New vulnerabilities found in Nuspire’s Q1 2022 Threat Report
“Threat actors are quickly adjusting their tactics and these exploits tend to get industry attention, but the threat posed by older and attacks still persists."
Story image
SaaS
Rubrik Security Cloud marks 'next frontier' in cybersecurity
"The next frontier in cybersecurity pairs the investments in infrastructure security with data security giving companies security from the point of data."
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Artificial Intelligence
SAS announces new products amid cloud portfolio success
Analytics and AI company SAS is deepening its broad industry portfolio with offerings that support life sciences, energy, and martech.
Story image
Nozomi Networks
Nozomi Networks, Siemens reveal software integration
Nozomi Networks and Siemens have extended their partnership by embedding Nozomi Networks’ software into the Siemens Scalance LPE local processing engine.
Story image
Vodafone
Vodafone NZ buys remaining stake in retail joint venture
Vodafone New Zealand has purchased the remaining 50% stake in the specialist joint venture (JV) with private equity company Millennium Corp.
Story image
Amazon Web Services / AWS
RedShield leverages AWS to scale cybersecurity services
"Working with AWS gives RedShield the ability to mitigate significant application layer DDoS attacks, helping leaders adopt best practices and security architectures."
Story image
Application Security
What are the DDoS attack trend predictions for 2022?
Mitigation and recovery are vital to ensuring brand reputation remains solid in the face of a Distributed Denial of Service (DDoS) attack and that business growth and innovation can continue.
Story image
Artificial Intelligence
How to ensure ethical deployment of AI implementations
The increase in automation and machine technology such as AI and machine learning has unlocked a whole new level of scale and service to organisations. 
Story image
Artificial Intelligence
CFOs using digital workers and AI to prevent unnecessary loss
New technology is now allowing CFOs to use digital workers to automate their accounting processes, making it easier for them to avoid unnecessary losses.
Story image
Microsoft
PwC NZ unveils new Cloud Security Operations Center
PwC New Zealand has unveiled its new Cloud Security Operations Center for the entire Microsoft technology stack.
Story image
Digital Transformation
The impact of COVID-19 on healthcare environments and care delivery
The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.
Story image
Customer experience
Gartner recognises Okta for abilities in Access Management
Okta has announced it has been recognised as a Customers' Choice for the fourth time in a row in the Gartner Peer Insights "Voice of the Customer" report.
Story image
Sustainability
Power at the edge: the role of data centers in sustainability
The Singaporean moratorium on new data center projects was recently lifted, with one of the conditions being an increased focus on power efficiency and sustainability.
Story image
Commerce Commission
ComCom appeals $2.25 million fine in Vodafone FibreX case
The Commerce Commission has filed an appeal in the High Court against a $2.25 million fine imposed on Vodafone NZ for its offending under the Fair Trading Act.
Story image
Excel
Could your Excel practices be harming your business?
While Excel has been the de-facto standard for budgeting, planning, and forecasting, is it alone, enough to support organisations in the global marketplace that’s facing rapid changes due to digital transformation?
Story image
Ransomware
Cybersecurity starts with education
In 2021, 80% of Australian organisations responding to the Sophos State of Ransomware study reported being hit by ransomware. 
Story image
Sustainability
Grasping the opportunity to rethink the metrics of a sustainable data centre
A data centre traditionally has two distinct operations teams: the Facility Operations team, and the IT Operations team. Collaboration between them is the key to defining, measuring, and delivering long-term efficiency and sustainability improvements.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Attain
Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
Story image
Digital Transformation
Pluralsight and Ingram Micro Cloud team up on cloud initiative
Pluralsight has teamed with Ingram Micro Cloud to build upon cloud competence and maturity internally, and externally support partners’ capabilities.
Darktrace
Threat actors are exploiting weaknesses in interconnected IT/OT ecosystems. Darktrace illuminates your entire business and takes targeted action to stop emerging attacks.
Link image
Softiron
For every 10PB of storage run on HyperDrive vs. comparable alternatives, an estimated 6,656 tonnes of CO₂ are saved by reduced energy consumption alone over its lifespan. That’s the equivalent of taking nearly 1,500 cars off the road for a year.
Link image
Story image
Digital Transformation
How to modernise legacy apps without compromising security
At a time when digital transformation has become central to business, even the most important applications come with a ‘use-by’ date.
Story image
Supply chain
Jetstack promotes better security with supply chain toolkit
The web-based resource is designed to help organisations evaluate and plan the crucial steps they need to establish effective software supply chain security.
Story image
Microsoft
New Relic enters multi-year partnership with Microsoft Azure
New Relic has announced a strategic partnership with Microsoft to help enterprises accelerate cloud migration and multi-cloud initiatives. 
Story image
Digital Transformation
Trading up: It's time to swap core systems for flexible digital applications
This year will see more oranisations planning and commencing high tech renovations that will shake up the way they operate.
Booster
Booster Innovation Fund. A fund of Kiwi ingenuity – for Kiwi investors.
Link image
Story image
Cybersecurity
A10 Networks finds over 15 million DDoS weapons in 2021
A10 Networks notes that in the 2H 2021 reporting period, its security research team tracked more than 15.4 million Distributed Denial-of-Service (DDoS) weapons.
Story image
Cybersecurity
NCSC advisory highlights poor security configurations
The GCSB's National Cyber Security Centre (NCSC) has released a cyber security advisory identifying commonly exploited controls and practices.
Story image
Infrastructure
Nutanix study reveals financial services sector lagging with multicloud adoption
Nutanix has released new research that reveals the financial services sector is lagging behind when it comes to multicloud adoption.