itb-nz logo
Story image

Jade Software & Ambit take chatbots to next level of AI

11 Dec 2018

AI-powered chatbots are already shaping the way businesses communicate with their customers and employees. Gartner has even predicted that 25% of all customer service interactions will be managed by chatbots by 2020.

Jade Software and AI chatbot startup Ambit understand exactly what that potential that can bring, which is why the two companies have partnered to make the most of it.

The two companies will deliver intelligent digital employee platform that promote natural and realistic chat experiences across any channel, including popular messaging apps and virtual assistants.

They say their chatbots are ‘built by Jade, powered by Ambit’ and aim to make creation of conversational agents cost-effective, quick and easy. 

They also say their complementary skills – Jade Software’s focus on the customer experience and Ambit’s fully managed, turn-key solution - deliver a seamless AI-driven platform.

Jade Software has been a core part of New Zealand’s software industry since 1978. To this day it develops enterprise and digital solutions for companies in many different sectors.

Jade Software’s head of digital Eduard Liebenberger says the goal is to free people from mundane, repetitive tasks and ultimately make their lives easier.

“Starting with user experience, the Jade and Ambit expert technologists design brilliant conversational platforms using free text and voice, prototype and test them with real customers, then deploy and support them,” Liebenberger explains.

Ambit is also making a name for itself in New Zealand since its launch in 2017.  Earlier this year the company created a chatbot called Bosley for Q Mastercard. Bosley takes the form of a dog and is able to answer customers’ queries, run a credit check, and determine if the customer is eligible for a credit card.

But as for Ambit’s partnership with Jade Software, this could be a new way of boosting customer service.

“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner,” says Ambit CEO and cofounder Josh Comrie. 

“We are rapt about this partnership. I have worked with Jade for over 10 years and the strategic and values alignment between the businesses is amazing!”

“Ambit have constructed a world-leading platform to enable a reduction in the time to value for organisations entering this space,” Comrie concludes.

Jade Software’s 250 staff develop high-performance enterprise solutions, create engaging customer experiences through digital strategy and design, and develop advanced technology platforms. 

The company is headquartered in Christchurch and have offices in Auckland, Dunedin, Sydney, Melbourne, and the United Kingdom.

Story image
Why enabling a remote workforce requires converging security at the edge
Fast-tracking an agile yet more secure remote workforce requires a recognition of the fundamental importance of cloud services and mobile access play for today’s users. More
Story image
Interview: ACE Training execs discuss how to capitalise on NZ's new data centre region
Microsoft's bombshell announcement last month to build a data centre region in New Zealand made waves with the country's enterprises. Graham Dwyer and Ray Deklerk discuss the wider implications and benefits.More
Story image
Why DX is not complete without a transformed security architecture
Secure Access Services Edge (SASE) is the process by which core WAN edge capabilities like SD-WAN, routing, and WAN optimisation at branch locations are integrated with cloud-based security services like secure web gateways, firewall-as-a-service, cloud access security brokers, and more.More
Story image
SecOps NZ snaps up Prima Solutions, extends risk management services
SecOps NZ has acquired risk management specialist Prima Solutions, and as a result has boosted the company’s information security risk and assurance management practice.More
Story image
Double digit growth expected for big data analytics market - report
"Despite the current crisis, BDA continues to be among the top three deployment priorities for enterprises, after data security and replacing legacy systems."More
Story image
Poly announces new Trio device and new personal speaker
The Trio C60 smart conferencing device and the Calisto 5300 personal speaker are bot Teams-enabled out of the box.More