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Microsoft suspends updates to Samsung WP7 phones

25 Feb 2011

On Tuesday Microsoft released the first update for Windows Phone 7.

Apart from it not being the cut and paste update most people wanted, the patch has bricked some Samsung devices.

We don’t have to worry about that in New Zealand though, as there’s still only one HTC device available to the public.

“Contrary to some of the gloomy headlines out there, our preliminary internal data paint a very different picture about update progress,” explained Microsoft in a blog.

The firm says:

  • 90% of people who’ve received an update notification have installed the new software patch successfully. (So when your turn to download it arrives, chances are good this will be a non-event.)
  • Of the 10% who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space. Luckily, both are easy to fix.
Has the update process gone perfectly?

“No—but few large-scale software updates ever do, and the engineering team here was prepared. Of course, when it’s your phone that’s having a problem—or you’re the one waiting—it’s still aggravating. That’s why we’re committed to learning from our first update and improving the process. We know we have work to do, and we won’t be satisfied until you are.”

So what about Samsung phones?

“We’ve identified a technical issue with the Windows Phone update process that impacts a small number of Samsung phones. We’re working to correct the problem as quickly as possible. But as a precaution, we’ve briefly suspended updates to Samsung phones. We are continuing to update other Windows Phone models as scheduled.”

You can read a Q&A on the update here.