Movigo selects Newgen for AI-driven process automation

Newgen Software, a company focusing on AI-enabled digital transformation, has been selected by Movigo Group to automate its critical business processes.

Movigo Group, a prominent player in the automotive service sector across Australia and New Zealand, provides various services including accident claims settlement and subscription car ownership. The group has opted for Newgen's solutions to overhaul their existing legacy system. Specifically, the automation will target several areas such as claims management, inspection and service contract management, among others. This shift aims to address the inefficiencies caused by manual tasks in claims handling and to improve overall process efficiency.

The unified and configurable claims management solution offered by Newgen is intended to connect more effectively with customers, enhance data quality, and support the group's ability to scale its operations. Movigo Group's decision to adopt this modern, automated system reflects its commitment to improving service delivery.

Nicolas Rio, General Manager at Movigo Group, remarked, "Our project with Newgen represents a significant milestone for Movigo Group, enhancing our digital capabilities and driving a more efficient way of working. We look forward to continuing our collaboration with Newgen to become even more effective and deliver exceptional service to our customers." This statement highlights the anticipated benefits of their partnership with Newgen in terms of operational efficiency and customer service excellence.

The adoption of Newgen's platform is facilitated through its low-code technology, which can be configured to support Movigo's operations uniquely. R Krishna Kumar, Australia Business Head at Newgen Software, expressed his enthusiasm for the collaboration, stating, "Movigo will continue to benefit from Newgen's low-code platform, that is configurable to provide a purpose-built application tailored to suit Movigo's unique business model. This involved integrating with their partner ecosystem of fleet management providers and repairer networks. We are super excited to be the strategic tech platform for Movigo, eliminating manual work in the way claims are serviced and enabling their systems to deliver a world-class customer experience."

Movigo Group operates from over 20 offices in New Zealand, Australia, the United Kingdom, and the Philippines, and has established itself since its founding in 2018. The company focuses on providing solutions such as accident management and claims settlement, with the aim to streamline these services through technological advancement.

Newgen Software, as a global provider of digital transformation technologies, has a portfolio that includes process automation, content services, and communication management. Their platform is designed to support complex business applications across various industries and aims to streamline business operations with agility and speed.