One Nexus unveils DRIVE, enhancing OEM & dealership services

One Nexus Group, a technology solution and professional services provider for the automotive industry, has announced its latest programme, One Nexus DRIVE. The initiative is divided into two segments: DRIVE SaaS (Software as a Service) and DRIVE Operations. This dual approach aims to enhance experiences for original equipment manufacturers (OEMs), dealerships, and customers.

DRIVE SaaS is a cloud-based application tailored for dealerships, integrating various components such as the One Nexus CRS (reservations), data extraction, and accounting systems. This platform facilitates a uniform approach for dealerships across the network, enabling OEM control over warranty expenditures and policy performance through dashboard notifications. The real-time updates ensure compliance with any OEM courtesy policies, making it seamless to manage warranty-related issues.

Complementing DRIVE SaaS is DRIVE Operations, a fully managed service inclusive of customer liaison, vehicle supply, insurance provision, and regulatory compliance, operated through a dedicated call centre. This programme manages the supply chain for dealership customers requiring replacement vehicle hire, either through third-party suppliers or dealership-provided courtesy vehicles (DOV).

The company's current offerings include organising replacement vehicle hire for dealership customers and maintaining the relationship between customers and hire vehicle providers. This is managed through a dedicated call centre and AI technology, involving minimal administrative effort through a self-billing invoice process. Financial support payments, if part of a dealership's courtesy policy, are also facilitated directly to customers.

With the introduction of DRIVE, Service Advisors and Service Managers can inform One Nexus about the need for a vehicle replacement hire during warranty repairs. Additionally, DRIVE provides a channel for requesting financial support payments, conforming to the dealership's courtesy policy, thereby meeting customer expectations efficiently.

Dealerships can also use DRIVE to notify One Nexus when they are directly providing a vehicle to a customer or require a financial support payment under specific circumstances, such as when alternative vehicles are available within rental fleets.

Grant O'Hara, Head of Commercial Development at One Nexus Group, elaborated on the significance of the new programme. "Customer loyalty is a critical part of any business in a competitive marketplace. For dealers to stand out, they must not only build long-term trust but advocacy too with their customers through delivering a world-class customer experience. DRIVE enables OEM's and Dealers to take advantage of a seamless end-to-end service experience, which has been refined by One Nexus Group over a 25 year period."

He further added, "Keeping customers mobile is one of the most important things One Nexus does. We rely upon trusted relationships with OEM's and Dealers to enable this, and DRIVE is the tool that will help achieve this."

According to the information provided, DRIVE cases can be initiated whenever a warranty repair extends beyond one day or is covered by a relevant field service action. When rental vehicles are required, dealerships have the option to either provide their own vehicles or request alternative vehicles through One Nexus, which coordinates with third-party suppliers.

One Nexus Group's new programme aims to bring about significant improvements in the way dealerships handle courtesy vehicle logistics and customer service, underscoring its commitment to enhancing the automotive service landscape.