ProHance report reveals productivity divergence across sectors

ProHance has published the findings of its Global Productivity Benchmarking Report, which examined data from over 280,000 users across 65 organisations worldwide. The report provides an in-depth analysis covering various industries and organisational sizes, highlighting key productivity metrics such as logged hours, productive time, and time spent on core work applications.

The report indicates a notable disparity in productivity trends between the technology sector and non-technology sectors. According to the findings, the non-tech sector experienced a 6% increase in productive time over the past three quarters. In contrast, productivity in the tech sector declined by 4% during the same period.

"These results are cause for concern and demonstrate there may be a need for intervention within some organisations," commented Brendan Maree, Vice President and Country Manager for Australia and New Zealand at ProHance. "The benchmarking report empowers businesses to make informed decisions, set realistic goals, and implement best practices to drive success in today's competitive environment."

In addition to sector-specific analyses, the report offers insights into how different industries measure up against productive hour targets. It reveals that sectors like Revenue Cycle Management (RCM), healthcare, publishing, staffing, and BPO/BPM have consistently achieved their target productive hours. However, the Banking Financial Services and Insurance (BFSI), IT, and logistics sectors have room for improvement.

The report also illustrates that expectations for both logged and productive hours are generally falling short of targets. For instance, only the legal sector met its productivity benchmark in Q2 2024. Conversely, the IT, logistics, and merchandising sectors significantly underperformed, failing to meet the target of 7.5 productive hours per workday.

When examining productivity across organisations of different sizes, the report shows that large organisations (with more than 5,000 users) and small organisations (with fewer than 1,000 users) recorded improvements in productivity in Q2 of 2024. However, medium-sized organisations (with between 1,000 and 5,000 users) saw a slight decline in productivity during the same timeframe.

Maree added, "The report shows there is opportunity for many organisations to improve rates of productivity in the months ahead. ProHance is committed to providing organisations with the tools and insights they need to achieve optimal workforce productivity."

ProHance offers a suite of tools and capabilities, designed to elevate productivity, enforce compliance, streamline costs, amplify customer satisfaction, fuel data-driven strategies, and adapt to dynamic business landscapes. Currently used by over 370,000 users in 25 countries, ProHance aims to propel organisations towards strategic success, in order to achieve key organisational objectives.