Quiq launches Verified Intelligence for enterprise AI

Quiq has launched Verified Intelligence for its agentic AI platform, adding a control layer for enterprise AI deployments.

Verified Intelligence combines three elements: guardrails for customer interactions, simulation tools for pre-deployment testing, and visibility into the sequence of decisions made by AI agents. The product is available across the Quiq platform for all AI Agent deployments.

The launch reflects a wider shift in the enterprise AI market, as companies face pressure to introduce automation into customer service while limiting risks tied to inaccurate answers, policy breaches, and poor handling of complex conversations. Providers are increasingly trying to address concerns about how autonomous systems behave once they are live in customer-facing environments.

Quiq's guardrails include a feature called Verify Claim, which checks AI-generated responses against company data and knowledge sources before they reach customers. It also uses Process Guides to embed brand standards and escalation rules into AI behavior without requiring code changes.

Testing focus

Quiq is also emphasizing simulation. Rather than testing only single exchanges or fixed scripts, teams can run hundreds of multi-turn conversations before deployment and set specific pass conditions that can later be reused as regression tests.

This approach is intended to help companies identify edge cases, policy failures, and behavior changes before updates reach production systems. In customer service settings, where queries often move across several steps and topics, those issues can be difficult to detect in simpler testing environments.

A third part of the launch centers on auditability. Users can see each tool call, data lookup, and decision point in sequence for every conversation, giving teams a record of how an AI agent arrived at a response.

Explainability has become more prominent as businesses deploy AI in regulated and reputation-sensitive sectors such as travel, retail, hospitality, and home services. Buyers have asked vendors not only for automation gains but also for evidence that AI actions can be reviewed when something goes wrong.

Quiq counts Roku, Staples, Accor, Brinks Home, Terminix, Urban Outfitters, and IHG Hotels & Resorts among its customers. The company positions its platform around customer experience use cases, where AI agents are expected to manage conversations across channels while retaining context.

Mike Myer, Chief Executive Officer of Quiq, said the company sees control as central to adoption. "The brands that get AI right are the ones that never had to choose between innovation and control," said Mike Myer, Chief Executive Officer of Quiq. "Verified Intelligence is how we make sure our customers never have to make that tradeoff. You get agentic AI that acts, and a control layer that makes sure it acts correctly."

The product arrives as enterprise software groups seek to distinguish themselves in a crowded market for AI agents and assistants. Demonstrations of conversational AI have become commonplace, but corporate buyers are increasingly examining what happens beyond a successful demo, including how systems respond to manipulation, unexpected queries, and changes in underlying data.

Simulation and tracing tools are likely to become an important part of that buying process. Companies adopting AI at scale often need internal teams to approve deployments across compliance, operations, and customer experience functions, and those groups typically want more than outcome metrics alone.

Quiq said its visibility tools show the reasoning chain behind every interaction and make all AI decisions visible and auditable. That level of detail is intended to help businesses explain system behavior internally and refine performance over time.

For enterprise users, the commercial challenge is no longer limited to whether an AI system can answer a question, but whether it can do so consistently within brand, policy, and operational constraints. Quiq is betting that stronger controls around those conditions will be a deciding factor in broader adoption of agentic AI.

Verified Intelligence is available now across the Quiq platform for all AI Agent deployments.