Rimini Street is now officially an approved supplier on the New Zealand Government Marketplace through a Collaborative Marketplace Agreement (CMA), offering support for Oracle, SAP and Salesforce enterprise software.
As an approved supplier on Marketplace, Rimini Street has completed the open primary procurement process so agencies can now more easily procure the company's services, including more simplified means to negotiate their own contract terms or pricing.
While Rimini Street already works with a number of government agencies in New Zealand, including the University of Auckland, the new agreement has the potential to generate additional savings on enterprise software support for New Zealand's government agencies at all levels.
This includes local to central agencies and organisations, including universities and schools, the company states.
The agreement can be accessed online by agencies at www.marketplace.govt.nz. These agencies will now have greater access to Rimini Street's services including the provision of support and maintenance for Oracle, SAP and Salesforce enterprise software implementations.
Last year, Rimini Street signed a Whole-Of-Government volume sourcing agreement with the Australian Government and has since added more than 10 agencies through the agreement.
All Rimini Street clients, whether private or public organisations, can access the company's enterprise software support model, including its industry-leading Service Level Agreement (SLA) of 10-minute response times for all critical Priority 1 cases.
Clients are also assigned a Primary Support Engineer, backed by a team of functional and technical experts, who have an average of 15 years' experience in the client's software system, the company states.
Rimini Street also guarantees support for a client's current enterprise software system for a minimum of 15 additional years from the time that they switch to Rimini Street.
Rimini Street regional general manager for Australia and New Zealand, Emmanuelle Hose, says, “The Collaborative Marketplace Agreement ensures that agencies across New Zealand are now able to easily source Rimini Street's more affordable and higher quality alternatives for their Oracle, SAP and Salesforce enterprise software maintenance needs.
“This new agreement will provide more choice for New Zealand government agencies by enabling a more streamlined procurement process for critical enterprise software services, while also helping them optimise their IT spend.
Rimini Street is a global provider of enterprise software products and services, and is a third-party support provider for Oracle and SAP software products and a Salesforce partner.
The company offers integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes.