itb-nz logo
Story image

ServiceNow’s solutions for telecoms, finance and healthcare

08 Jun 2020

ServiceNow has announced new products for telecommunications and financial services and provided more details about its healthcare and life science industry strategy. 

The company also announced that it has formed a strategic go-to-market partnership with KPMG to support healthcare providers as they digitise clinical and business workflows. 


Communications service providers are in the midst of one of the largest opportunities in their history – the rollout of 5G. 

ServiceNow’s new telecom products, Telecommunications Service Management and Telecommunications Network Performance Management, will extend ServiceNow’s capabilities in customer service and network operations with new telecommunications-specific apps for Proactive Customer Care and Automated Service Assurance. 

The new products will enable service providers to better manage customer requests and quickly identify network issues for faster resolution. 

Service providers will be able to easily connect with their customers’ systems so they can deliver a superior experience at a significantly reduced cost. 

In January, ServiceNow announced that Accenture will become the strategic go-to-market partner for ServiceNow on its new telecommunications solutions. 

ServiceNow developed the new telecommunications products based on its work with leading telecommunications companies, including BT. 

Generally available later this year. 


ServiceNow Financial Services Operations is a newly introduced product with workflows that digitise customer requests such as credit limit increases and payment inquiries.

The new product will give employees in operations a single system of action with insights across systems of record so they can manage processes end-to-end and collaborate in real-time across departments. 

Generally available later this year. 

ServiceNow formed a strategic go-to-market partnership with Deloitte to bring banking solutions to ServiceNow’s new financial services product. 

Deloitte will provide banks with solutions built on the Now platform such as a unique Complaints Management solution and a timely Small Business Association Paycheck Protection Program (SBA PPP) Forgiveness Solution that will help solve urgent and real challenges for their banking clients.


ServiceNow has also announced a commitment to developing healthcare and life science products.

Mike Luessi recently joined ServiceNow as healthcare and life sciences general manager to lead solutions strategy in this area. 

KPMG will help guide ServiceNow’s product roadmap and create healthcare provider-specific digital workflow solutions, such as physician onboarding and credentialing. 

Generally available in 2021. 

“We are bringing the Workflow Revolution to every industry to accelerate digital transformation,” says ServiceNow CEO Bill McDermott.

“In the telecommunications industry, the Now Platform and 5G will intersect to fundamentally reinvent legacy experiences. We will give financial services leaders innovative new tools to strengthen customer loyalty as the economy begins to reopen at scale. Together with our partners, we have never been more inspired to help our customers meet all the challenges and opportunities of the 21st-century economy.”

Link image
How to prove to your C-Suite that CX is worth the investment
Regardless of the benefits of customer experience (CX), the C-Suite wants to know how to validate an experience management program. Local CFOs voice their concerns about ROI, tangible value, and financial benefits – how will you make your case?More
Story image
Video: 10 Minute IT Jams - Who is Enlighten Designs?
Today, Techday speaks to Enlighten Designs founder and CEO Damon Kelly, who discusses the company's business journey, a recently signed partnership with an Australian digital services provider, and its vision for the future of web design.More
Story image
Gartner: By 2023, 65% of the world will have personal data covered under modern privacy regulations
“Security and risk management (SRM) leaders need to help their organisation adapt their personal data handling practices without exposing the business to loss."More
Story image
AI in the finance sector - and how it will revolutionise banking
With the bar to success set so much higher amid lockdowns, innovation is almost essential, and one of the clearest paths to innovating a business model is through AI.More
Link image
Businesses ditch legacy systems for cloud-based communications
There are five good reasons why embracing cloud-based communications and collaboration is a business priorityWatch Now
Story image
IBM, Alphabet and well-funded startups in the race for quantum supremacy
"It may not come as a surprise that quantum computing one day replaces artificial intelligence as the mainstream technology to help industries tackle problems they never would have attempted to solve before.”More