Tāmaki Health cuts hiring time with Oracle cloud HCM

Tāmaki Health has selected Oracle to modernise HR operations across its nationwide clinic network in New Zealand.

The healthcare group is using Oracle Cloud HCM to replace legacy on-premises systems for HR, recruitment and learning that had slowed hiring and limited visibility into staff skills, training and performance.

The new system has cut hiring timelines from months to about three weeks. It has also streamlined onboarding, employee learning, contract generation and compliance reporting.

The change comes as healthcare providers face rising demand for services and ongoing staffing pressure. Tāmaki Health serves 365,000 patients through 52 clinics in New Zealand and employs more than 1,000 staff, who provide care to about 5,000 people each day.

As it expanded across the country, the group wanted a single system for workforce data and better visibility across recruitment and staff development spanning multiple clinic brands.

Founded in the 1970s, Tāmaki Health operates the Local Doctors, White Cross and Bettr brands. It describes itself as New Zealand's largest privately owned primary healthcare group.

Lisa Ryan, Chief People, Culture & Capability Officer at Tāmaki Health, said the organisation needed to change how it managed its workforce as service demand increased.

"As demand for healthcare services continues to grow, we need a more agile and scalable approach to managing our workforce," Ryan said.

She said the system had changed how the organisation handles core HR tasks and workforce information.

"Oracle Cloud HCM has helped us modernise our HR operations, automate key processes, and better support our clinicians so they can focus on delivering accessible, high-quality care to the communities we serve. With a single source of truth for all workforce data, we can harness AI-driven insights, improve workforce planning, and optimise the candidate and employee experience," Ryan said.

Hiring pressure

Recruitment speed has become a key issue for healthcare operators, particularly in primary care, where shortages can affect clinic capacity and continuity of service. Tāmaki Health said its previous systems were not keeping pace with operational needs as the business grew.

The Oracle system is part of a broader effort to support workforce planning and improve the accuracy of employee records. It also gives management a clearer view of training and compliance requirements across the clinic network.

Oracle said the software has helped Tāmaki Health improve applicant responsiveness, hiring and onboarding while expanding workforce visibility. The supplier also pointed to AI-based insights for workforce planning.

Jason Langley, Managing Director of Oracle New Zealand, said healthcare organisations were under pressure to run more efficient workforce operations.

"Healthcare providers need to operate with more efficiency and tighter workforce management to deliver high standards of care," Langley said.

He said the system had given Tāmaki Health a broader view of staff and recruitment activity.

"With Oracle Cloud HCM, Tāmaki Health has been able to quickly and easily take advantage of the latest AI innovations to unlock real-time workforce insights, streamline hiring, improve workforce visibility, and enhance employee development as it continues to expand across New Zealand," Langley said.

Implementation partner

Deloitte New Zealand managed the implementation. The project adds to a steady flow of healthcare organisations reviewing back-office systems to simplify administration and respond more quickly to labour shortages.

For Tāmaki Health, the change is focused on workforce administration rather than patient-facing clinical systems. But in primary care, where service delivery depends heavily on clinician availability, the pace of recruitment and the quality of workforce data can directly affect daily operations.

Tāmaki Health said its focus remains on improving access to care through its network of general practice and urgent care clinics, with technology and workforce investment forming part of that approach.